OneDrive is having an issue and won't let me log in. Why?

Dear @Eden Bunker,

Thank you for reaching out to us regarding the issue you are experiencing with OneDrive. We understand how important it is for you to access your files and apologize for the inconvenience caused by the sign-in error.

Based on the error message you provided, it appears that there may be a temporary issue with OneDrive's authentication service. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Try a Different Browser or Incognito Mode

• Switch browsers (e.g., from Chrome to Edge or Firefox).
• Use incognito/private mode to bypass cached sessions.
• Sign out of all Microsoft accounts before retrying.

2. Clear Browser Cache and Cookies

• Clear cookies and site data for OneDrive/Live.com.
• Remove saved login credentials if needed.
• Restart the browser and try signing in again.

3. Check Account Status and Credentials

• Correct Account: Make sure you're using the right email and password (e.g., personal vs. work account).
• Account Active: For work/school accounts, confirm with IT that your account is enabled and licensed.
• Test Other Services: Try signing into Outlook Web or Teams. If those fail too, the issue is likely with your account.
• Personal Accounts: Visit https://account.microsoft.com to check for alerts or security holds. If linked to an expired organization, consider adding an alias to refresh the account.

4. Clear Saved Credentials & Reset OneDrive App

• If you are using the OneDrive desktop app, try resetting the app by following these steps:
• Press Win + R to open the Run dialog, and enter %localappdata%\Microsoft\OneDrive\onedrive.exe /reset, then press Enter.
• If OneDrive does not restart automatically, open it manually from the Start menu.

5. Use Alternate Access Methods

• Mobile App: Try logging in via the OneDrive mobile app on a different network.
• Shared Link Access: Log into OneDrive first before clicking a shared link.
• Different Device: Try signing in from another computer to isolate device-specific issues.

We're truly sorry for the inconvenience, especially when it affects your workflow. We appreciate your patience and cooperation as we work to support you. If you need any further assistance or clarification, don't hesitate to reach out to us. We're more than happy to help.

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Have a great day, @Eden Bunker! I hope you're doing well.

I'm contacted to follow up on the issue you reported earlier about issues with OneDrive. It's been a while since we've heard from you, and I'd like to check if the issue has been resolved or if you're still having difficulties.

Please let us know as soon as possible so that we can provide further assistance if needed. Thank you for your time and cooperation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.  

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Have a nice day, @Eden Bunker!

I hope this message finds you well. 

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it. 

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally. 

Looking forward to hearing from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.  

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