Creating Outlook Groups

Question

Creating Outlook Groups

KRISTALYNDA HOLGIN 0

I’m reaching out because I’m having trouble adding members to a group I created for work. Each time I attempt to add someone, I receive an error message that says “Something doesn’t look right.”

I’ve tried the following:

Different browsers (Chrome, Firefox, Edge)

Multiple computers

Logging in/out and restarting

Despite these efforts, the issue persists. Could you please look into this or advise on how to resolve it?

1 answer

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Answer 1

Hi @KRISTALYNDA HOLGIN,

Good day! Thank you for reaching out to Microsoft Q&A forum and sharing the detail.

Based on the error message “Something doesn’t look right,” here are a few steps I recommend to further isolate and help locate the issue:

Ensure you’re listed as both the group owner and a member
Even if you created the group, make sure your account is also added as a member, not just an owner. This is required for full management capabilities in Outlook.
Use Cached Exchange Mode in Classic Outlook
If you’re using the desktop version of Outlook, please confirm that Cached Exchange Mode is enabled. This setting is important for group functionality. Kindly refer the official document from Microsoft: Turn on Cached Exchange Mode - Microsoft Support
Try managing the group in Outlook Web App or Microsoft 365 Admin Center: as an alternative, you can try adding members through Outlook on the web or the Microsoft 365 Admin Center. This may bypass any client-side issues. Please refer: Add, edit, and remove members of Groups in Outlook - Microsoft Support
Clear Outlook local cache: if you’re on the desktop app, consider clearing the Outlook cache or removing and re-adding your profile. This has resolved similar issues in other cases.

Please update to me after troubleshooting and should you have any further questions, please feel free to reach out.

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Ian-Ng 2,700 Reputation points Microsoft External Staff Moderator

2025-08-01T20:23:08.05+00:00

Hi @KRISTALYNDA HOLGIN,

Would you please get back to me at your earliest convenience? Your response is important for continued troubleshooting. If you need further help, please provide more detailed information so that we can offer more accurate suggestions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Ian-Ng 2,700 Reputation points Microsoft External Staff Moderator

2025-08-04T22:03:41.81+00:00

Hi @KRISTALYNDA HOLGIN,

I hope you are having a great day.

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Creating Outlook Groups

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