Failed Update - Now I am unable to access configuration, drivers (mouse, camera, etc)

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Failed Update - Now I am unable to access configuration, drivers (mouse, camera, etc)

Dayna Cabrera 0

Hi, I was delaying the Windows update for a while, and when I finally did, the process got frozen multiple times. I had to force a shutdown. When it restarted again, I noticed that the mouse did not work anymore. Later that day, I noticed that the integrated camera on my laptop is not working either. I still see the logo for update in red, but I cannot access it. Nor from any other way, the configuration panel. What can I do?

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Answer 1

Manoel Barros 11,410 Independent Advisor

Hello!

Forcing a shutdown during updates can damage system files. In addition to Windows updates, the drivers must also have been updated.

First, you need to regain use of the mouse.

Remove the mouse > Wait 20 seconds > Connect it to another USB port.
Connect another mouse to install a new driver.
If the BIOS was updated during the updates, try resetting it.

Turn off the computer > Turn on the computer, press the F2 and DELETE/DEL keys repeatedly until you access the BIOS > Enter advanced mode (F7 key) > Go to the Exit option.
Look for the Load Default or Restore Default options > Yes > Save and Exit > Yes.

Dayna Cabrera 0 Reputation points

2025-07-31T00:39:14.3566667+00:00

Hi, yes, I imagine it would. But the fan (or at least I think that was) was sounding and getting hot after more than what it usually takes.
I hope this works for the camera as well...?
Also, turn off or go for a restart?
Manoel Barros 11,410 Reputation points Independent Advisor

2025-07-31T01:32:07.5366667+00:00
When the fan is making noise, it means there's a problem with the temperature sensor, or your processor/video card is overheating. Something related to the update may have helped.

To reset the BIOS, you'll shut down the computer, then turn it on and follow the steps above. Sometimes restarting may not work.

If the problem persists, try a manual reset:

Turn off your computer > Remove the power cable > Open the cover.

On the motherboard, find and remove the CR2032 battery (a round lithium battery) > Wait 1 minute > Replace the battery and turn on the computer.

See if the problem persists.

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Failed Update - Now I am unable to access configuration, drivers (mouse, camera, etc)

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