How to recover a locked Outlook account after losing the password

Hi Renz roel christan Guillergan, 

Welcome to the Q&A Community 

I’m here to assist your problem. 

According to your details, to better understand your issue, please provide the following details:    

• Are you using a Personal or Business account ? 

Based on the description you have shared, i can answer for your question: 

Business (Microsoft 365 work or school) accounts and personal (Outlook.com or Microsoft) accounts do have different recovery processes for locked accounts, primarily due to how they're managed and secured. Personal accounts are self-managed by individuals, while business accounts are often tied to an organization and may involve administrators or additional verification steps. Below, I'll outline the key differences and steps for each, based on Microsoft's guidelines. If your account is the one you described earlier (newly set up on a laptop with no email activity), it sounds like a personal account, so the recovery steps I provided previously should apply—but confirm by checking if your email ends in @outlook.com/hotmail.com (personal) or a custom domain like @yourcompany.com (business). 

So you need to try some way to fix it: 

For personal Outlook account: 

-Wait out the lock: Allow 24-48 hours for the temporary lock to lift after failed attempts. 

• Use the Recovery Form: Go to  Recover your account, enter your locked email and an alternate contact method. Provide details like creation date, device info, and previous passwords. Submit accurately multiple attempts are allowed if denied. 

- Try alternate Sign-in: Use a different device or network. 

- Contact support: If needed, use https://support.microsoft.com/contactus for chat or callback. 

For M365 Outlook Business account: 

• Wait out the lock: Similar to personal—wait 24 hours before retrying. 
• Self-service Password reset (SSPR): Visit Microsoft Online Password Reset (or https://account.live.com/ResetPassword.aspx in some cases), enter your email, and verify identity via alternate methods (e.g., code to phone/email or security questions). If MFA is enabled, select "Use a different verification option." 
• Admin Assistance: If you're not the admin, contact your organization's IT admin—they can reset your password via the Microsoft 365 admin center (admin.microsoft.com). If you are an admin but locked out, another admin can help or re-register your MFA. 
• If you are the only administrator and cannot access your account, it is suggested to contact the Data Protection team as we are from the community team and are not authorized to reset any user/administrator accounts. The Data Protection Team is the only support team to verify and reset the account. To find the Data Protection team's contact number, see Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support phone numbers.  
• Due to the limited permissions and access resources of our forum moderators, we are unable to collect certain types of log information in public forums for this reason and for the privacy of our user's data. Thank you for your understanding. 

If this doesn't match your situation or you can share more details (e.g., your email domain or if it's tied to a workplace), I can provide more targeted advice. 

Thank you for your patience and support. 

As a forum moderator with a limited scope of knowledge, I hope you find my answer helpful. Please know that I've done my best to assist you. 

Thank you for your kindness and understanding. If you need anything else, please feel free to contact me.  

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