You keep running me around in circles. Please get someone to call me.

Hi @goldie lazar,

Thanks for using Microsoft product and posting in the Microsoft Q&A. It sounds like you're caught in a really bewildering and stressful situation with your email, and I'm truly sorry you're going through it.

As a Microsoft Support Agent in this forum, I can't directly make calls or access your personal account information for security and privacy reasons. However, I can absolutely guide you to the correct way to request a direct phone call or chat from a Microsoft support specialist who can investigate these complex issues with you.

To contact Microsoft Support, please follow these steps:  

1. Visit this website: Contact - Microsoft Support  
2. Type Contact in the search box.  
3. Now click Get help, and Select Contact Support or sign in to contact support below.  
4. Go to the Products and services tab, and choose either Microsoft 365 and Office category.  
5. On the Category tab, choose Manage My Subscription.  
6. Go to Confirm.  
7. You can choose to chat with a support representative or request a call back. 

Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you. 

Besides, you can also contact Global Customer Service phone: Customer service phone numbers 

Here's a quick breakdown of what might be causing these issues while you wait for a direct call:

• Undeliverable Messages to Unknown Addresses: This is often a sign of email forwarding rules that might have been set up, possibly without your knowledge if your account was ever compromised. It could also indicate an issue with how your account is syncing or processing emails if there's a misconfigured setting or even a temporary server glitch. The fact that the actual message is still visible suggests the email is getting to you, but something else is trying to send a copy elsewhere or failing in a bizarre way.
• Checkmarks on New Messages: The "New Outlook for Mac" introduced a feature called "Done" (represented by a checkmark icon). When you mark an email as "Done," it typically:
• Moves the message to an "Archive" folder (or a folder you designate).
  • Applies a green checkmark icon to the message in the list view, signifying that you've finished with it.

I hope these steps provide some immediate relief and guidance. Please give these steps a try. I'm here if you have any trouble navigating the support page itself.

Best regards   

Chloe L. | Microsoft Q&A Support Specialist

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Good day! I hope you're doing well!  

It has been a while and I am writing to see how things are going with your issue. Have you had a chance to check the reply provided? Are you encountering any difficulties following the steps ? Please feel free to let me know if there’s anything I can assist you with. 

Warm Regards, 

Chloe L. | Microsoft Q&A Support Specialist