EVService pop up screen

Dear John Mills

Thanks for reaching out! Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.

I understand you're seeing a pop-up screen related to "EVService" and you want to know how to stop it from appearing. This can be quite disruptive, especially if it's appearing frequently. While "EVService" is not a standard, built-in Windows component, its behavior and appearance often point to a few common causes. The "EVService" pop-up is most likely related to a third-party application, driver, or a background process.

To help you further, please allow me to ask a few questions so I can provide more suitable questions for your situation:  

• Are you using Window 10 or Window 11 for Home Edition?
• Have you noticed the error "EVService" often appears when you do something on your computer?
• Have you recently had any new third-party apps?

Based on your description, I will assume that you are using Windows 11 Home when you got this problem. For your convenience, here is the best solution that I recommend you do in this situation:

Step 1: Pause updates temporarily

• Settings > Update & Security > Windows Update > Pause updates > select a duration (up to 35 days).
• Press Win + R > type services.msc > find "Windows Update." > Right-click, select "Properties," > set "Startup type" to "Disabled" if you want to stop it entirely (re-enable later for updates).

Step 2: Identify the Source of the Pop-up  

• **Open Task Manager (**Press Ctrl + Shift + Esc) > Go to the "Details" tab > Look for a process named EVService.exe or anything similar.
  • If you find it > right-click on the process > select "Open file location." This will show you the folder where the program is installed, which can help you identify the parent application.
    • You can also try right-clicking the process > selecting "Properties" to see if there's any information in the "Details" tab (like a company name or product name).
    • Once you know the name or location of the program, you can proceed to the next steps.

For additional information for this step, please visit this article if you want to know more: Configure Startup Applications in Windows - Microsoft Support  

Step 3: Scan Your PC for Malware

• Open Windows Security (search for it in the Start Menu) > Go to "Virus & threat protection." > Click on "Scan options." > Select "Full scan" > click "Scan now." > Follow the instructions to remove any threats that are found.

For additional information for this step, please visit this article if you want to know more: Stay Protected With the Windows Security App - Microsoft Support

Step 4: Clean Boot to Isolate the Issue

Right-click the Start button > Type msconfig and press Enter > go to the "Services" tab > Check the box "Hide all Microsoft services." > Click "Disable all." > Go to the "Startup" tab > click "Open Task Manager." > Disable all startup items in Task Manager > Click OK in the System Configuration window > restart your PC.

For additional information for this step, please visit this article if you want to know more: How to perform a clean boot in Windows - Microsoft Support

Recommendation: Report to Feedback Hub

If none of the above solutions work, I strongly recommend that you contact Microsoft Support and submit feedback regarding the EVService issue so they can verify your error.

• Open the Feedback Hub app > Click "Add new feedback." > Provide a detailed description of the issue, including when it started, what you've tried, and the result > Submit the feedback under the suitable category.

For additional information about how to send feedback to Microsoft about payments/purchase, please visit this article to know more: Send feedback to Microsoft with the Feedback Hub app - Microsoft Support  

If you've already tried these steps and are still encountering issues, please reply to this thread with the requested details so we can investigate further and ensure your subscription is activated properly. Also, please keep me updated with anything new that you were try to each option.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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We appreciate your patience and look forward to resolving this quickly for you.

Warm regards,

Haien - MSFT | Microsoft Q&A Support Specialist

Dear John Mills

Welcome to Microsoft Q&A. I'm Haien from Microsoft Q&A.

May I ask if you have tried my suggestions for your case? I hope you can keep me updated on your issue in the future.

Your satisfaction is Microsoft's priority.

If you've already tried these steps and are still encountering issues, please reply to this thread with the requested details so we can investigate further and ensure your subscription is activated properly. Also, please keep me updated with anything new that you were try to each option.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

We appreciate your patience and look forward to resolving this quickly for you.

Warm regards,

Haien - MSFT | Microsoft Q&A Support Specialist