Help setting up Digital Signage on Teams Rooms

Hi @Stormy Morelli,

Thank you for reaching out regarding your plan to deploy digital signage content from the Reach platform on Microsoft Teams Rooms. Below is a detailed step-by-step guide to help you set up the signage and resolve the grey screen issue you’re encountering:

 1. Prerequisites Checklist

Before configuration, please ensure the following requirements are met:

• The Teams Rooms device is running Windows (Android is not supported).
• The Teams Rooms app is version 5.1 or higher.
• The room resource account has a Teams Rooms Pro license.
• The device has internet access and can reach the Reach URL (not blocked by proxy, firewall, or DNS).
• The Reach URL is publicly accessible and uses https:// (no login required).

 2. Enable Digital Signage Feature

• Log in to the Teams Rooms Pro Management Portal with an admin account.
• Navigate to Settings > Digital Signage.
• Toggle the Digital Signage feature to “On” at the tenant level.

 3. Add Reach URL as a Content Source

• Click Add Source under Digital Signage.
• Provide a name (e.g., “Reach Signage”) and description.
• Select Custom as the source type.
• Enter the full Reach URL (e.g., https://yourcompany.reach.com/signage).
• Save and confirm.

 Note: The content must allow embedding in an iframe. Reach must configure its Content-Security-Policy (CSP) to include https://teams.microsoft.com as a valid frame-ancestor. Otherwise, Teams Rooms will block the content and show a grey screen.

 4. Assign the Source to Teams Rooms Devices

• Select the room(s) in the management portal.
• Assign the Reach signage source.
• Configure additional settings:
  • Show Teams Rooms banner (on/off).
  • Display schedule (e.g., only when room is idle).
  • Allow screen timeout (turn off for continuous display).

5. Troubleshooting the Grey Screen

If the screen still appears grey after setup:

• Check if the Reach URL requires login (test in incognito mode).
• Ensure CSP allows embedding from https://teams.microsoft.com.
• Test with a simple public HTML page to confirm signage mode works.
• Update the Teams Rooms device (Teams app, Windows, drivers).
• Check device status in the portal for any signage-related errors.

 Additional Tips

• Design Reach content for 16:9 aspect ratio (e.g., 1920x1080).
• Adjust idle timeout to control when signage activates.
• Use device groups to streamline deployment across multiple rooms.
• Consider a fallback image or message in case the live feed fails.
• Ensure content is appropriate for public display (no sensitive data).

 If you have any updates regarding the issue after following the steps above, please feel free to share them with me.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Hi @Stormy Morelli,

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution. 

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly. 

Thank you very much, and I wish you a great day. 

Hi @Stormy Morelli,

I hope this message finds you well. 

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it. 

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly. 

Thank you very much, and I wish you a great day.