Dear @Tam,
Thank you for your response!
I truly appreciate your solution sharing. I'm glad that your issue has been resolved.
Moreover, I also truly appreciate your patience and effort in seeking a solution. Therefore, I would make a brief summary of this post so that other forum members could easily find useful information here:
Issue Summary
- Email Provider: Shaw (@shaw.ca)
- Problem: Outlook 365 stopped recognizing the correct password for one Shaw email profile.
- Symptoms:
- Password works fine on Shaw Webmail.
- One Outlook profile still works; the affected one does not.
- Outlook is up to date.
- Tried clearing credentials, repairing Outlook, and deleting/re-adding the profile — but Outlook still fails to authenticate.
- Outlook is up to date.
- One Outlook profile still works; the affected one does not.
- Password works fine on Shaw Webmail.
- Shaw Support: Confirmed everything is fine on their end.
Solution
- The root cause was a disabled IMAP setting in Shaw Webmail.
- Re-enabling the “Allow IMAP” option resolved the issue.
- This problem has reportedly become more common since Rogers merged with Shaw, causing technical disruptions.
Note: As other users will also search for information in this community, please kindly accept this as answer, your valuable vote up will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.
I hope this information is helpful. Thank you for your patience and your understanding.
If you have any questions, please feel free to reach out.
I'm looking forward for your reply.
If my answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.