Shift on Team

Question

Shift on Team

David 0

Hi Team,

Our IT team has assigned me as both the account owner and schedule owner in Teams Shifts. I’m able to add and edit shifts, as well as modify all other Teams settings.

However, when I try to edit or add activities within a shift, the system doesn’t allow me to do so.

Could you please advise how I can get this resolved?

1 answer

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Answer 1

Huy-K 2,790 Microsoft External Staff Moderator

Dear @David,

Good day! Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. To solve your problem, we need more specific information from you:

Does this issue occur while you are using Teams web or Teams app?
Do other schedule owners have same issue?
Are you a Team owner of a Teams while editing the Shift?

In the meantime, kindly try these following steps:

1. Verify Role Permissions

Being a schedule owner does not automatically grant full editing rights for all shift components. Specifically, the ability to modify activities (like time-off reasons or shift details) may be restricted by your organization's Shifts policy.

To enable activity editing:

Your IT admin needs to update the Shifts role definition using Microsoft Graph API.
They should ensure the CanModifyShiftRequestsCapabilities and CanModifyTimeOffReasons permissions are included in the allowedResourceActions list for your role.

Example API call:

PATCH https://graph.microsoft.com/beta/teams/{team-id}/schedule/shiftsRoleDefinitions/scheduleowner
Content-Type: application/json
{
  "shiftsRolePermissions": [
    {
      "allowedResourceActions": [
        "CanModifyShiftRequestsCapabilities",
        "CanModifyTimeOffRequestsCapabilities",
        "CanModifySchedulingGroups"
      ]
    }
  ]
}

This will allow you to edit shift activities like time-off reasons and scheduling groups

Here is a reference: Manage Shifts permissions for frontline managers - Microsoft 365 for frontline workers | Microsoft Learn

Clear Teams Cache

Sometimes, cached data can interfere with permissions or UI elements:

Windows: Quit Teams > Go to %appdata%\Microsoft\Teams > Delete contents of Cache, IndexedDB, Local Storage, etc.
Mac: Quit Teams > Go to ~/Library/Application Support/Microsoft/Teams > Clear contents.
Test using the web version of Teams to see if the issue persists.

Here is a reference: Clear the Teams client cache - Microsoft Teams | Microsoft Learn
Then restart Teams and try editing again.

Use PowerShell to Assign Permissions

If the Teams Admin Center doesn’t show the “Schedule Owner” option, please contact your IT Admin to assign permissions via PowerShell:

Set-CsTeamsShiftsPolicy -Identity "ScheduleOwnerPolicy" -EnableScheduleOwnerPermissions $true
Grant-CsTeamsShiftsPolicy -Identity user@example.com -PolicyName "ScheduleOwnerPolicy"

Admin-Controlled Settings

Some Shifts features may be restricted by your IT admin. If you can't change certain settings, it's possible that your organization's admin has disabled those capabilities.

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David 0 Reputation points

2025-08-05T15:41:02.6533333+00:00
Hello .

Thanks for responding.

To answer your questions.

Does this issue occur while you are using Teams web or Teams app?

both and both won't allow me to edit or add to an existing activity on shift

Do other schedule owners have same issue?

i am the only one on the team as the team owner/schedule owner. The rest are all members

Are you a Team owner of a Teams while editing the Shift?

Team/Schedule Owner and according to IT he made me the team admin

To give a better visual.

I am able to create shifts and all those stuff

I am able to add activities, so all of the shift for August have complete activities

The problem

When i want to add another activity on an exisiting activities on shift, let's say i want to add a coaching session, it won't allow me. I can click on add new but it's not doing anything.
Huy-K 2,790 Reputation points Microsoft External Staff Moderator

2025-08-06T00:39:49.48+00:00
Dear @David,
Good day!
Why You Cannot Add Another Activity

No Available Time Slot The current shift schedule is fully allocated with designated blocks for work time, breaks, and lunch. As a result, there is no remaining unassigned time to accommodate an additional activity, such as a coaching session.

Activity Overlap Restriction Microsoft Teams Shifts enforces a strict non-overlapping policy for scheduled activities. Since all time slots are already occupied, the system prevents the addition of new activities—even if the interface appears to allow it.

User Interface Limitation The interface does not display a warning or error message when no time is available, which may lead to confusion. Users might perceive the action button as malfunctioning, although the restriction is functioning as intended.
Kindly try these following steps:

To add a new activity (e.g., a coaching session), you’ll need to:

Shorten or remove one of the existing activities (e.g., reduce a Work Time block or Break).

Then click “Add activity” to insert the new one in the freed-up time slot.

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Huy-K 2,790 Reputation points Microsoft External Staff Moderator

2025-08-07T23:27:55.4233333+00:00

Dear @David,

We hope you're doing well. We just wanted to follow up and see if the solution we provided helped resolve the issue you were facing.

We haven’t heard back from you yet, and we want to make sure everything is working smoothly on your end. If you’re still experiencing any difficulties or have any questions, please don’t hesitate to reach out—we’re here to help.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Huy-K 2,790 Reputation points Microsoft External Staff Moderator

2025-08-10T23:29:04.02+00:00

Dear @David,

We hope this message finds you well.

This is our second attempt to follow up and ensure that your issue has been resolved. Our goal is to make your experience as smooth and seamless as possible. If the issue persists or if you encounter any new challenges, we kindly ask that you share more details about the steps you are currently taking. We are always happy to assist whenever needed.

While we await your response, we will continue monitoring other customer inquiries on the forum to provide support where needed. Should you have any further questions or updates, please feel free to tag @Huy-K in your reply so we can respond promptly and thoroughly.

We look forward to hearing from you soon.

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