Unable to purchase a Microsoft 365 Business Standard subscription // Microsoft Support not accessible

Dear @Tom Sickert,

Thank you for posting your question in the Microsoft Q&A forum.

I understand that technical issues can be frustrating, and I’d love to help you resolve this. Since you're facing with purchasing a Microsoft 365 Business Standard subscription, here are some suggestions I recommend you look through:

Possible Causes and Solutions

Option 1: Card Issued Country Mismatch

• Ensure that the country of issuance for your payment card matches the country associated with your Microsoft 365 tenant.
• If the card is issued in a different country, you will encounter payment verification issues.
• Solution: Use a payment card that is issued in the same country as your Microsoft 365 tenant.

Option 2: Card Restrictions or Limits

• Check if there are any restrictions, blocks, or limits placed on your payment card by your bank or card issuer.
• Common reasons for this include:
  • International transactions being blocked.
  • Insufficient funds or daily spending limits.
• Solution: Contact your bank or card issuer to ensure that:
  • International transactions are enabled.
  • There are no restrictions or blocks on the card.
  • There are sufficient funds available for the purchase.

Option 3: Try a Different Setup

• Use a different browser (Edge or Chrome).
• Try incognito/private mode.
• Attempt the purchase from a different device.

Option 4: Disable enhanced security in Microsoft Edge

If you are using Edge, Enhanced Security Mode is an opt-in feature that you can enable in your Edge Settings > Privacy, search, & services > Security

Option 5: Troubleshoot buying issues with Microsoft Store

Try Microsoft guided support troubleshooter to get things working again here: https://support.microsoft.com/en-us/account-billing/troubleshoot-buying-issues-with-microsoft-store-ca603a8a-7123-3fa1-d1e8-4043f75f2f31

Option 6: Contact Microsoft Support

If the issue still persists, you can raise an online service request ticket from the Admin Center. The support agent will review and lift the restrictions on the account.

• Go to Microsoft 365 Admin Center and log in with your global admin credentials.
• From the left-hand menu, go to Support > New Service Request.
• Describe your problem when adding payment method with error message.
• Submit the ticket.

Customer Phone Support Service

You can reach out to our Global Customer Service phone to raise a request for resetting your authentication method. You can find the appropriate customer service number at Customer service phone numbers - Microsoft Support. The support team will assist you as soon as possible. 

Here are some tips and an example of a prompt to help you navigate the IVR more effectively: 

In some countries, it is an automated conversation like:

First, when you call the hotline, it will be asked as follows: 

IVR: What kind of problem are you concerned about? 

You: Billing 

IVR: What kind of product do you use? 

You: Office 365 for business. 

IVR confirmation: education or company account? 

You: For companies 

IVR: Are you an administrator? 

You: Yes. 

IVR: Do you have the other administrator in your organization? 

You: No. 

IVR: Do you need a... Service request? 

You: Yes 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward for your reply.

If my answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

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Dear @Tom Sickert,

Thank you for sharing your feedback about your recent interactions with our team. 

I'm glad that my suggestions were able to address your issue and help you found a solution.

I hope that my answer is helpful. If you see any answer is helpful, please accept it as an answer by using your original account raising this question, then it will definitely help others in the community who have similar queries to find solutions to their problems faster.  

Your satisfaction is our priority, and Microsoft appreciates the opportunity to improve. If you have any further concerns or need additional assistance, please don’t hesitate to contact us directly. 

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward for your reply.

If my answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.