teams stuck in a loop

Hi @Peter Burford, 

Thanks for posting your question in the Microsoft Q&A forum. 

To better assist you with the issue you're experiencing while accessing Microsoft Teams, I’d like to ask a few quick questions to better understand your situation: 

Is this a business account provided by your organization? If so, are other users experiencing the same issue? 

If possible, could you share a screenshot of the issue (please make sure to hide any personal or sensitive information)? 

Have you tried signing in to Microsoft Teams via the web at https://teams.microsoft.com? This can help determine if the issue is specific to the desktop app. 

In the meantime could you try to uninstall the Microsoft Team then try to reinstall to see if the issue persist? You could refer this link: Uninstall Microsoft Teams - Microsoft Support 

I'm sincerely sorry for the inconvenience that you've encountered. But I need to know more about your situation so I can help you better. I appreciate your patience and are here to help. Looking forward to your response 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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Hi @Peter Burford, 

Since it’s been a while, I’d love to make sure I'm addressing your issue as effectively as possible. So for a better assist could you provide the information that I have ask above that 

Is this a business account provided by your organization? If so, are other users experiencing the same issue?  

If possible, could you share a screenshot of the issue (please make sure to hide any personal or sensitive information)? 

Beside that, I’ve found that other users have reported a similar issue above. You can check out this thread for more context: Teams keeps asking for update and gets in a loop - Microsoft Q&A. 

If your situation looks similar to the image shown there, here are a few steps you can try to resolve it: 

To help resolve the issue you're experiencing with Microsoft Teams, I recommend clearing the Teams app cache. This often helps fix unexpected behavior. You can follow the step by step instructions in this official Microsoft article: Clear the Teams client cache - Microsoft Teams | Microsoft Learn . 

If have try and clear the Teams app cache and the issue is still persist you could try the step by step below: 

First uninstall the current team's app 

Once done, uninstalling access teams on the web app using this link: https://teams.microsoft.com/v2/ 

Use this 3-dot option next to your profile. 

Or you can also try to download and install this to see if you face same situation (Download Microsoft Teams Desktop and Mobile Apps | Microsoft Teams) 

Once you've tried that, please feel free to reply and let me know how it goes. I'm here to support you and will do my best to help find a solution if the issue persists. Thank you again for your time and understanding. If there’s anything else I can assist you with, please don’t hesitate to let me know. I’m here to help. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

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hee is what the ai thinks of. your authenticator app:

If that doesn't work: The nuclear option might be your only choice - delete the entire Microsoft Authenticator app and reinstall it clean. I know you said you can't delete it yet, but this might be the only way to get around this poorly designed restriction.

This is definitely a known issue with the app where it gets stuck in this backup loop. Microsoft really should have handled the deregistered device scenario better.

Retry

P

• When it gives you the "disable backup" message, look carefully at the popup - sometimes there's a "Remove anyway" or "Continue" option that's easy to miss
• Or try tapping outside the popup to dismiss it, then immediately try "Remove account" again neither. are options

Edit

This is a known bug/design flaw in Microsoft Authenticator - you're stuck because:

• The app requires backup to be disabled to remove accounts
• But you can't disable backup because the phone isn't connected to iCloud
• And there's no override option

Unfortunately, your only real options are:

1. Wait until you can delete the app - then delete and reinstall Microsoft Authenticator completely
2. Try signing into iCloud temporarily (if possible) just long enough to disable backup in the app, then remove the account
3. Leave it alone - if the account is already removed from your actual Microsoft account online, the app entry is basically harmless (just annoying)

This is genuinely a stupid design by Microsoft - they didn't account for deregistered devices. You're not missing anything or doing anything wrong. The app is just poorly designed for this scenario.If that doesn't work:

The nuclear option might be your only choice - delete the entire Microsoft Authenticator app and reinstall it clean. I know you said you can't delete it yet, but this might be the only way to get around this poorly designed restriction.

This is definitely a known issue with the app where it gets stuck in this backup loop. Microsoft really should have handled the deregistered device scenario better.

Retry

P

• When it gives you the "disable backup" message, look carefully at the popup - sometimes there's a "Remove anyway" or "Continue" option that's easy to miss
• Or try tapping outside the popup to dismiss it, then immediately try "Remove account" again neither. are options

Edit

This is a known bug/design flaw in Microsoft Authenticator - you're stuck because:

• The app requires backup to be disabled to remove accounts
• But you can't disable backup because the phone isn't connected to iCloud
• And there's no override option

Unfortunately, your only real options are:

1. Wait until you can delete the app - then delete and reinstall Microsoft Authenticator completely
2. Try signing into iCloud temporarily (if possible) just long enough to disable backup in the app, then remove the account
3. Leave it alone - if the account is already removed from your actual Microsoft account online, the app entry is basically harmless (just annoying)

This is genuinely a stupid design by Microsoft - they didn't account for deregistered devices. You're not missing anything or doing anything wrong. The app is just poorly designed for this scenario.