Hi Joe,
Thanks for reaching out to the Microsoft Community. I'm sorry that you were incorrectly charged. I'm here to help you. To get the fastest way to talk to a real person is to:
- Go to support.microsoft.com/contactus and sign in.
- Choose the product (like Microsoft 365 or Xbox), then select Billing & subscriptions.
- Pick Chat or Request a call to speak with a live agent.
If you prefer calling directly, you can find the local Microsoft support number for your appropriate country/location:
Or dial: You can request a callback from Support using the link below:
Request a call back (microsoft.com)
I hope this information is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Warm regards,
Restee