Clarification required for end of support for Dynamics 365 App for Outlook

Hi @Mcintosh, Rebecca  

Good day! Welcome to Q&A forum!  

I'd be happy to clarify what the end of support for the Dynamics 365 App for Outlook means for you.  

Starting October 1, 2025, the Dynamics 365 App for Outlook will no longer let you create or track new contacts from Outlook into Dynamics 365. After this date, if you need to add a new contact, you’ll have to do it by creating the contact within Dynamics 365 itself, rather than through Outlook.  

However, all other features of the Outlook-to-Dynamics integration remain unaffected. Most importantly, email tracking will still work exactly as before. Any emails to or from your Dynamics 365 contacts will continue to be tracked in Dynamics 365. You can keep using the Outlook add-in to track emails, appointments, and tasks to Dynamics 365 records just as you do today.   

Please read these articles Track your Outlook contacts using App for Outlook (Dynamics 365 apps) | Microsoft Learn and Important changes (deprecations) coming in Power Platform - Power Platform | Microsoft Learn for more detailed information. 

If you have any further questions or need more information, please let me know!  

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