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Chasing on a repair

oni s 0 Reputation points
2025-08-08T04:20:04.4433333+00:00

HI all ,

wanting to chase up this MS Case number : #2042713001 , i am trying to get some feedback of when this will be repaired ?

thanks

Matthew Stapleton

Surface | Surface Laptop | Performance and maintenance
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  1. Jeric 1,685 Reputation points Independent Advisor
    2025-08-08T13:29:53.1466667+00:00

    Hi Matthew,

    Thanks for reaching out. Since I am just an Independent Advisor, I cannot help you with your request but, if you're following up on Microsoft Case #2042713001 and would like an update on the repair status, the best way to get accurate information is by contacting Microsoft Support directly. You can do this by visiting support.microsoft.com or calling the support number that was provided when the case was created. When you reach out, make sure to include the case number (#2042713001), your full name and contact details, a brief summary of the issue, and a request for the current status or an estimated repair timeline.

    Good luck!
    Jeric.

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