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Issue with Android Fully Managed Enrollment – Invalid Token & Registration Failure

user2342 0 Reputation points
2025-08-08T16:30:24.0266667+00:00

Question 1: I previously created an enrollment profile for Android in Fully Managed mode. After some time, I tried to enroll a device using the QR code, but encountered an "Invalid Token" error. I suspect (though I’m not certain) that this may have been caused by my earlier attempt to create a new profile with the same name.

Now, I’ve created a new enrollment profile (also Fully Managed for Android), but when I try to register a device, I receive the following error: "Something went wrong."

I have two questions:

How can I fix the "Invalid Token" error?  – Is it possible to recreate an enrollment profile using the same token as before?

What might cause the device registration to fail?  – How can I troubleshoot and resolve the "Something went wrong" error during enrollment?

Microsoft Security | Intune | Enrollment
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  1. Prathista Ilango 345 Reputation points Microsoft Employee
    2025-08-14T05:05:27.7+00:00

    Hello user2342,

    Few things to check,

    1. It could expired tokens and regenerate the QR and try again.
    2. Make sure company portal app is up-to-date.
    3. Any conditional access policies inhibiting enrollment.
    4. Make sure the make/model supports Fully managed enrollment.

    For further troubleshooting, follow this doc: https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/troubleshoot-device-enrollment-in-intune?source=recommendations

    Also have a look at the current known issues to confirm if your scenario or device doesn't fall under one: https://learn.microsoft.com/en-us/troubleshoot/mem/intune/known-issues

    This is another reference that covers Android Enterprise enrollment troubleshooting: https://learn.microsoft.com/en-us/troubleshoot/mem/intune/device-enrollment/troubleshoot-android-enrollment

    Hope this helps!

    If you found the information above helpful, please Accept the answer. This will assist others in the community who encounter a similar issue, enabling them to quickly find the solution and benefit from the guidance provided.

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