Unlawful debits on my bank card

Question

Unlawful debits on my bank card

Marilise Swart 0

I have been u lawfully debited by Microsoft on my bank account using a card that is not linked to my subscription service which means this constitutes fraudulant activity. This jeeds to be investigated and returned immediately. My bank advised due to the fact that I have a Microsoft account, this needs to be disputed with the merchant

Int Online Purchase from Dlocal *Microsoft Xbox Dublin MT for ZAR3999.99. Amount R3999.99 Ref 522020315483
Online Purchase from Microsoft ISO Milnerton ZA 522020342794 for ZAR999.99 Amount R999.99

Mrs Kay 0 Reputation points

2025-08-28T20:24:13.48+00:00

The same thing just happened to me but the thief spent R4599.98 at Microsoft ISO Milnerton. I bank with Discovery Bank and thankfully they blocked all the other transactions the swine attempted to make. They tried another R4599.98 at Microsoft Xbox then another R4599.98 at Microsoft ISO, and another R4599.98 at Microsoft*Xbox (notice the subtle name changes). Thereafter, they tried R 829.98 at Microsoft ISO, then R 829.98 at Dlocal Microsoft Xbox, then 2 more times at MicrosoftXbox.

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Mrs Kay 0 Reputation points

2025-08-28T20:24:13.48+00:00

The same thing just happened to me but the thief spent R4599.98 at Microsoft ISO Milnerton. I bank with Discovery Bank and thankfully they blocked all the other transactions the swine attempted to make. They tried another R4599.98 at Microsoft Xbox then another R4599.98 at Microsoft ISO, and another R4599.98 at Microsoft*Xbox (notice the subtle name changes). Thereafter, they tried R 829.98 at Microsoft ISO, then R 829.98 at Dlocal Microsoft Xbox, then 2 more times at MicrosoftXbox.

Answer 1

Hey there! Nice to meet you!

Based on your description, you will need to reach out to Microsoft Support for further assistance as they have the tools and resources to properly investigate these charges:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Phone Support: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Answer 2

Shad 0

@Marilise Swart Did you get to the bottom of this? I have had the same thing happen, I blocked my bank card. I am sure these were fraudulent transactions

Answer 3

Marilise Swart 0

Microsoft confirmed these transactions were in fact not made by me. I contacted my banker and advised them of this. They then went ahead and disputed the transactions with the vendor and it came back as fraudulant transactions. The investigation is now pending and will only receive feedback by 15 September 2025. Absolutely Rediculous!

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Unlawful debits on my bank card

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