The verification code is not coming in microsoft authenticator

Hi @Piyali Sanyal
Just checking in to see how things are going, were you able to get Microsoft Authenticator working for Teams?

If you’re still having trouble, feel free to share what’s happening now (for example, if the app still isn’t showing a code or if something new appears). I’d be happy to help.

Looking forward to your update!

Hi @Piyali Sanyal
I hope this message finds you well. 

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it. 

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally. 

Looking forward to hearing from you soon. 

Hi Liora,

I was using the same authenticator for couple of years, however when I changed the phone, it is not allowing me to create a passkey. It keeps on saying "We ran into an error. Sorry, we couldn't add your account right now. Please try again."

PN: It is a work account.

Hi @Piyali Sanyal

Thank you for follow up. 

Since this is a work account, the ability to create and manage passkeys may depend on your organization's security settings. To help you better, could you please confirm:: Are you an admin in your Microsoft 365 organization?   

If you are not an admin, I would recommend you to contact your school account's Admin to help you reset the authentication to let you sign in again. 

If you’re unsure who the Global Admin is within your school account's organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.   

If you're an IT admin, please check to see if there are other IT admins in your organization who can help you with the reset. 

In this situation, the Microsoft Data Protection team has tools and processes in place to verify identity and regain access to administrator accounts.   

Please note that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, etc.   

Therefore, If you are the only administrator in your organization,  then you need to involve Microsoft data protection team. Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support 

In some countries, this is an automated conversation: First, when you call the hotline, they will ask you what kind of problem you are struggling with. 

Answer: Authenticator. 

A: What products do you use? 

B: Office 365 for business. 

Verification: Education or company account? 

B: For companies 

A: Are you an administrator? 

B: Yes. 

A: Are there any other administrators in your organization? 

B: No. 

A: I need one.... Service request? 

B: Yes 

  If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead. 

  If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans | Microsoft. This would allow you to create a new tenant following the provided prompts. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.  

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.  
Thank you very much for your valuable time and your cooperation.