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Says my office account is canceled and won't allow me to use the products nor change the email address

Dr. T 0 Reputation points
2025-08-11T02:54:20.2366667+00:00

When I download a Word or Powerpoint, it won't open, says account is canceled and it isn't. It gets stuck and I can't change the email, work in it or anything. Please assist.

Microsoft 365 and Office | PowerPoint | For home | Windows
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  1. Gunasekar N 31,835 Reputation points Independent Advisor
    2025-08-11T03:38:21.7766667+00:00

    Hello, thank you for reaching out to Microsoft Q&A.

    1. Could you please share a screenshot of the error message for our reference? Hide your personal information before uploading the image here.
    2. Could you check if your Office subscription is active in your Microsoft account and ensure there are no outstanding issues or pending payments with your Office 365 subscription?

    https://account.microsoft.com/services

    1. May I please know if you have a subscription for Office 365 Personal or Office 365 Family?

    We will be waiting for your reply.

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