Teams threads layout missing suddenly.

Question

Teams threads layout missing suddenly.

Akilah 25

We have Standard Business MS360.

A few channels were created in the "thread" layout since late July/2025.

Up to 8/8/25, the layout was still in "threads".

Yet, when I logged in on 8/10/25, I noticed a note on top of a channel stating "Some people in this channel have a different view from you. Some Messages may appear out of order and disconnected from a thread. This may impact notifications. Learn more." with a hyperlink to a PDF doc stating the Threads-lay-out is not available for us.

Indeed, the channel was not in the thread layout and the layout setting could not be found.

It is very confusing as the threads layout was available for me when I created the channel back in late July.

And, what I am also baffled as why some people in the channel would have different view from me?

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Answer 1

Jade Ng 1,720 Microsoft External Staff Moderator

Dear @Akilah,

Welcome to Microsoft Q&A Forum!

Following my recent investigation and testing within our environment, I’d like to inform you that the Threads layout in Microsoft Teams channels is currently in a rolling out phase and has not yet been officially launched across all tenants.

According to Microsoft’s roadmap, this feature was added on May 20, 2025, with rollout beginning in June 2025. It is being gradually deployed across platforms including Android, Desktop, iOS, Mac, and Web. The current status is marked as “Rolling out”, which means some users may have early access as part of a preview or test release. To check for upcoming features you can check Microsoft 365 Roadmap | Microsoft 365

User's image

This explains why some users in the same channel may see different layouts or receive a message stating:

“Some people have different view. Messages may appear out of order or disconnected from thread. This may impact notifications.”

We will continue to monitor the rollout and provide updates as soon as Microsoft confirms full availability.

Please feel free to reach out if you have any questions or need further clarification.

Your understanding and co-operation are highly appreciated. Thank you for your precious time. Have a nice day!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Akilah 25 Reputation points

2025-08-13T00:32:36.22+00:00

Jade, Thank you for taking the time to share.
Yet, I am still a bit confused as:
1.) Why I had the threads layout before - and all of a sudden I don't?
2.) If the rollout started in June/2025 and MS has been applying gradually - wouldn't it be reasonable to assume the same accounts (or the accounts which purchased at the same time would have the same features?
3.) When I first created the channel in Threads layout, the notification of different user might have different layout was not there - is there a reason why?

Last but not least, when can we expect to have the completed rollout for the Threads layout?

Our entire company rolled out the business version of MS and it is critical for us to have the updated info as we need to conduct internal training for MS system.
Akilah 25 Reputation points

2025-08-13T00:33:54.31+00:00

Jade, Thank you for taking the time to share.

Yet, I am still a bit confused as:

1.) Why I had the threads layout before - and all of a sudden I don't?

2.) If the rollout started in June/2025 and MS has been applying gradually - wouldn't it be reasonable to assume the same accounts (or the accounts which purchased at the same time would have the same features?

3.) When I first created the channel in Threads layout, the notification of different user might have different layout was not there - is there a reason why? Last but not least, when can we expect to have the completed rollout for the Threads layout?

Our entire company recently rolled out the business version of MS and it is critical for us to have the updated info as we need to conduct internal training for MS system.
Jade Ng 1,720 Reputation points Microsoft External Staff Moderator

2025-08-13T03:48:23.63+00:00
Hi @Akilah,

Thank you for your question!

The Threads in channels feature is still being rolled out by Microsoft. Some organizations got early access through a Targeted Release, so you may have used it during that phase. If your organization isn’t part of the full rollout yet, the feature might have been temporarily removed.

Although the Threads feature began rolling out in June 2025, Microsoft is deploying it gradually so not all users receive it at the same time, and early-created channels may not show the layout warning that was added later in the rollout.

For reference: Manage channel notifications in Microsoft Teams Threads-layout-in-Microsoft-Teams-channels.pdf Threads-layout-in-Microsoft-Teams-channels_FAQ.pdf

Since receiving your concern, I have reported it to the back end. This feature has been widely adopted by users. I will inform you once it has been officially launched.

Greatly appreciate again for your patience and understanding.
Akilah 25 Reputation points

2025-08-13T16:51:20.4+00:00

Jade,

Thank you for taking the time.

The second and the third reference links could not be found.

Will you be able to share more info with me - I would like to check to see if there is a time frame we might be able to get for the completed rollout. Thank you.
Jade Ng 1,720 Reputation points Microsoft External Staff Moderator

2025-08-15T00:01:33.6866667+00:00

Hi @Akilah,

Thank you for your update!!

I believe Microsoft has temporarily disabled those two PDF links because they’re aiming to finalize all the features before re-releasing them. As for when the full feature launch will happen, I haven’t received any specific updates yet. I’m really sorry I couldn’t be more helpful to you.

In this case, I sincerely recommend you go to Feedback community to vote this similar feedback: (find out similar feedback, if not provide the feedback forum link Ideas · Community). Our product team is in charge of the site, and they constantly check customer reviews and feedback, The higher votes, the more attention the related team will pay on. And a lot of the features are developed and improved based on customer feedback.

Please notice and accept my apologies that as moderators in the community, we are not supported for the product design and have limited resources for the advanced info for Microsoft products. To help you send your feedback and requirement to the related development team, we have redirected you to the correct path.

Appreciate for your patience and understanding, and hopefully Microsoft will make improvement soon.

Hope you having a nice day and really much warm regards to you as well!
Akilah 25 Reputation points

2025-08-15T02:18:58.3066667+00:00

Jade,

Thank you for all of your efforts trying to address my request.

It is always good to have a response - even if it does not necessary offer a solution that is out of your hand. I really appreciate you taking the time - it does make a difference.

I took your advise to upvote on the feedback regarding Threads layout and hoping MS will address the feedback soon enough before my MGMT team determines it is too much a hassle....

Thank you again for your effort.
Ps, the feedback link you shared... it did not work...
Jade Ng 1,720 Reputation points Microsoft External Staff Moderator

2025-08-15T02:26:27.1966667+00:00

Hi @Akilah,

I'm not sure why that link didn’t work when I attached it. Could you please try again using this hyperlink https://feedbackportal.microsoft.com/feedback/? I’m really sorry for the inconvenience.

As other users will also search information in this community. Your valuable vote will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.

Greatly appreciate again for your patience and understanding.

If my answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Akilah 25

The short answer to my question is to upvote the feedback in the community - so MS can expedite the threads layout.

Here is the link you can help to upvote the feedback regarding the threads layout:
https://feedbackportal.microsoft.com/feedback/idea/c9ec04bc-4ebe-ed11-83ff-000d3a1ab5c3

Jade Ng 1,720 Reputation points Microsoft External Staff Moderator

2025-08-15T02:28:33.4633333+00:00

I hope Microsoft will launch this feature as soon as possible. I am pleased to redirect you to the forum, which may be more helpful. Thank you for your thoughtful effort and understanding.

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Teams threads layout missing suddenly.

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