How to retrieve e-mails in Outlook.com

Druidsville 0 Reputation points
2025-08-12T10:33:57.3566667+00:00

I am trying to see if Outlook.com is better, with more options than the outlook app I am currently using with Office 365. However, when I open Outlook.com in my browser, I am only getting either notifications from my calendar or the message headed "**Please update your credentials for the account ****@orange.fr." containing the message "It looks like we don't have permission to get email for (my name)@orange.fr."and Account Status: The last successful sync was on 03/01/2024 18:55:18 UTC.

Can anyone help so I can better evaluate the 2 ways of managing my mail.

Outlook | Web | Outlook.com | Settings
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  1. Chen1018 13,730 Reputation points Independent Advisor
    2025-08-12T11:09:24.5433333+00:00

    Hi there,

    I'm Cherrelyn and I'm here to help.

    Please try removing the account from Outlook.com and then adding it back using your most recent email password. Make sure to use the correct server settings from Orange’s support page. Once it reconnects, your emails should sync again so you can properly compare it with the Outlook desktop app.

    I hope this will help and If you have any question please feel free to ask.

    Warm regards,

    Cherrelyn

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