Booking requested additional information are not showing in the outlook calendar

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Booking requested additional information are not showing in the outlook calendar

Andrea Fincato | AnyDesk Software GmbH 25

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but the outlook appointment is not showing any of the requested info:

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but they are present in the 'booking calendar' but it is not the goal, just a workaround:

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why the info of the booking are not passed to the meeting in outlook?

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Answer 1

Hi @Andrea Fincato | AnyDesk Software GmbH

Thank you for reaching out to the Microsoft Q&A Forum.

Based on your description, my understanding is that the additional information or custom fields filled out by a customer in a Microsoft Booking are not showing up in the corresponding event on the staff's Outlook calendar.

I conducted a test in my own environment to replicate this. When I first made a new booking, I also could not see the customer notes in the calendar event. User's image However, in my subsequent tests, the information did appear as expected within the event details for the staff member. After testing with a few non-staff accounts, it appears that the customer's notes and additional information are only visible to users designated as "Staff" in the Bookings service. Furthermore, I observed that after a customer submits the booking form, the confirmation email they receive only contains the basic appointment details. The additional fields they filled out do not appear in their confirmation email. This seems to be by design.

The above findings are based on tests in my environment. If I have missed any details or misunderstood your situation, I hope you will provide more information. This will help us work together to find the right solution for your case.

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Answer 2

Andrea Fincato | AnyDesk Software GmbH 25

Hi, thanks for your reply and for testing it.

However, it seems to me that if the creator of the meeting page doesn’t receive the requested information in their Outlook, the whole purpose of asking for additional information is lost.

Michelle-N 4,105 Reputation points Microsoft External Staff Moderator

2025-08-13T08:51:37.2566667+00:00

Hi @Andrea Fincato | AnyDesk Software GmbH

It appears that even the meeting creator cannot see the customer notes in that context. When I tested this by having an account without a "Staff" role book a meeting, the creator was also unable to see the notes.

Instead, it seems that customer notes are only visible to the assigned staff member who is an attendee of the appointment. The only workaround at this time is to view the appointment details directly within the Bookings app to see the full notes. I understand that this can be frustrating. As a moderator, I will escalate this issue to the development team to find a better solution for customers.

However, if you have any more related questions, I highly recommend you visit Microsoft Bookings - Microsoft Community Hub We believe they will give you accurate and efficient solution for your concern.

Thank you for your patience and understanding.
Andrea Fincato | AnyDesk Software GmbH 25 Reputation points

2025-08-13T09:14:06.7966667+00:00

Thanks again for the help and the escalation. I'll check the community hub
Michelle-N 4,105 Reputation points Microsoft External Staff Moderator

2025-08-13T09:18:49.1633333+00:00

Hi @Andrea Fincato | AnyDesk Software GmbH

I hope you can find more valuable information from the community hub.

Additionally, if possible, I’d appreciate it if you could help close this topic by selecting "Accepted this Answer". Doing so will mark the guidance as a solution for others facing similar issues and contribute to making this platform more helpful for the community.
Ulrich, Heather (Flinn) 0 Reputation points

2025-08-22T15:47:49.1433333+00:00

I understand that the details are only visible in Bookings, but can they be visible without having to EDIT the Booking? We now have to log in to Bookings and edit every appointment to view the information provided by the end user.

Answer 3

Andrea Fincato | AnyDesk Software GmbH 25

Sure, but the issue is not resolved. I found also this article but still seems not working ->
https://techcommunity.microsoft.com/discussions/microsoftbookings/customer-details-not-showing-in-outlook/2825668

Michelle-N 4,105 Reputation points Microsoft External Staff Moderator

2025-08-14T08:53:19.37+00:00

Hi @Andrea Fincato | AnyDesk Software GmbH

Thank you for the update.

Based on my latest tests, the results are consistent: the creator of the booking cannot see the customer notes. It appears that only the specifically assigned staff members can view those notes within the event on their Outlook calendar. I am beginning to suspect that this may be the intended behavior by design. Therefore, I suggest you start a discussion on the Tech Community to see if anyone else has a better idea or a potential workaround for this.
Andrea Fincato | AnyDesk Software GmbH 25 Reputation points

2025-08-14T09:42:32.8666667+00:00

Hi, Understood, but, in the reported case, i'm the only staff member and I cannot see them in my outlook :(
Ryan 0 Reputation points

2025-08-18T14:56:08.47+00:00

I'm having the same issue. Being in a team of two, and unable to assign myself as just "staff" level really makes the ability to have added details obsolete if I can't even see it before a booking. Do you happen to know if there are any plans to fix this on the near horizon?

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Booking requested additional information are not showing in the outlook calendar

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