I cant log in

Hi @Aron Goldklang, 

Thank you for reaching out to us. 

Based on the error details you provided, the issue appears to be related to a TenantAccessBlockedException, which typically indicates that the tenant is currently blocked due to one of the following reasons: 

• The tenant has not been activated or is pending license payment. 
• There is a security-related block on the tenant. 
• One or more licenses may have expired or are not assigned. 

To move forward, you can try the following steps: (You must have admin administrator role required)

1.Check license status 

• Sign in to the Microsoft 365 Admin Center 
• Go to Billing > Licenses. 
• Review if any licenses are: 
  • Unpaid 
  • Expired 
  • Not assigned to users 

If you find any issues here, please resolve them first. 

2.You can review Service health in Microsoft Office Admin Center 

• In the Admin Center, go to Health > Service health. 
• Check for any active incidents or advisories related to Exchange Online or tenant access. 

3.Check for security or compliance blocks 

• If the license and service health are both in good standing, the tenant may be blocked due to a security policy or compliance hold. 
• In this case, we recommend you should contact to Microsoft support 
  • Ticket Support: In the Microsoft 365 Admin Center>Support>Help & Support. You can raise support ticket 
  • Phone Support: Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here.   

I hope this helps you get the assistance you need quickly and effectively!  

If you need any further guidance, feel free to let me know.  

Best regards, 

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Hi @Kelsey Scott  

Hope things are running smoothly on your end. 

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help. 

We want to make sure everything is working as expected and that your experience remains uninterrupted. 

Thank you for your patience and understanding throughout the troubleshooting process.  

I look forward to hearing from you soon. 

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Good day @Aron Goldklang,  

I hope you are having a great day 

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.  

If you have any further questions, feel free to tag me in your reply so I can assist you directly. 

Looking forward to your update. 

As other users will also search information in this community, kindly mark it as an answer, your valuable vote will definitely also help other users who have similar queries easily to find the correct channel and useful information more quickly.    

I appreciate your kind words.   

Have a nice day and stay healthy   

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