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I am using a Dell Windows 10 laptop and tried unsuccessfully for many hours to get the Windows 10 Consumer Extended Security Update (ESU) on my laptop - to extend Windows' security updates until Oct. 13, 2026. Here is what I did. At Settings>Update & Security>Windows Update there was no link to enroll in ESU. That's supposedly where you enroll to get the ESU. On the home page for Settings, in the upper left of the screen, it shows I am logged in to my Microsoft account as the administrator. On the Windows Update page I updated Windows 10 version 22H2 to the latest version. I still cannot get the ESU "Enroll Now" choice to appear on the Windows Update page (in Settings) as it should according to a Microsoft document. Could you please tell me what I am doing wrong and how I can get the Enroll Now to appear on the Windows Update page so I can get Microsoft's Extended Security Update.
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I have the same with my Packard Bell laptop. Doesn't meet the requirements to update to Windows 11. I keep checking for the enrol for ESU updates message but no show so far.
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Me to. Although I read somewhere that not all operating systems will qualify for the ESU program. Not sure if this is correct or not. Can someone please help?
Hello everyone, I spoke with Microsoft and here's what they said: a) the ESU option has not been rolled out for home use yet. When it does, our computers will let us know through the security updates window. b) you are not eligible for the free ESU support if your computer can't run windows 11. Hope this helps you all.
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Not true that device needs to be able to upgrade to Windows 11 to get the ESU
How were you able to figure that out?
By reading what Microsoft states in the link provided
You have misunderstood what I have said. Yes, the ESU can be used by computers that are not able to update to windows 11. The only thing is it won't be free. We would have to pay for the extra year of coverage.
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Your PC does not have to be able to run Windows 11 in order to get the ESU fix.
In fact, the ESU is for those who are running Windows 10 and the hardware of their PC's will not support upgrading to Windows 11.
?? I've left clarification above. I'm not certain why the same feedback is repeatedly being left.
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I have checked, re-checked AND checked again. ALL Criteria correct but NO SIGN of ESU !!
VERY FRUSTRATING !!!
It would be nice if a little Compatbility / Confirm update comming script was available...
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But, they said earlier that the rollout would be complete by mid-August, and now they say it hasn't even started? Typical Evil Empire. And why should it make any difference whether your PC is eligible for 11? Heck, that's the reason we want to keep using 10.
Who asked for 11 anyway? Can you imagine if, before 11 was developed, Msoft polled their subjects . . . er, customers, and asked the following question: Would you want a new version of Windows with enhanced features if you means you have to replace your computer to make it work, which also means all your software will need to be re-installed? 99 to 1 no. Is there any doubt about that?
You realize what the delay means? That the demand to stay with 10 is so massive that not even the Evil Empire has the capacity to handle the traffic.
I agree. If they said roll out was supposed to be mid August then it should have happened by now. The rep i spoke to had absolutely no idea on roll out date. He even speculated end of September. Also very annoyed at the security updates stopping and essentially forcing us to upgrade to windows 11. It's a forced money making scheme.
Of course, planned obsolescence. According to what I've read online, there was no reason these changes couldn't have been done by an update, there aren't any structural issues that would have required re-installing Windows.
Assuming anyone wanted the changes anyway. How many times have they changed the look and feel, just because some developer team thought it looked cool? Heck, I'm still using roughly a Windows 98 look, using Classic Shell, a very popular piece of software for a reason, if it ain't broke . . .
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@RavenM whoever you talked to gave you false info
Windows 11 upgrade compatibility (yes or no) has no effect on Consumer ESU eligibility
Please read my clarification again. Thanks.
@ravenm-6088 : Nonsense. the entire point of the ESU is to provide windows users WITHOUT the ability to upgrade additional time to use the 10 OS.
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On a whim, before trying all the registry suggestions, I cleared out the update cache from previous updates (also freeing up valuable space on my 97% full SSD haha), and all of the sudden the option for ESU popped up for me when I did a check for updates without touching the registry. So you might want to try that if your hard drive is pretty full (or maybe it was just clearing the old update cache).
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I am having the same problem. I tried RS's suggestion about clearing the update cache but it didn't change anything. I still do not see any notification about signing up for ESU. I am signed into an Administrator account and I have all the latest updates installed.
I did find these useful instructions on various ways to clear the update cache:
https://www.howtogeek.com/how-to-clear-your-update-cache-on-windows-11-and-10/
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Follow the directions re: the registry settings below..... this fixed it for me. Suggest clicking on link so you can see the full path to the keys you'll need to access. Just make sure you meet all the prerequisites. Mine was set to disabled in the registry even though i checked all the other requirements. Followed the steps, ran the command to do the eligibity check, and presto.... the option appeared!
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Hi, thank you for reaching out. I’m happy to help.
The Extended Security Updates (ESU) program is being gradually rolled out to all eligible Windows 10 devices worldwide. It may be offered gradually across the globe. If your device meets all the requirements, the option will automatically appear in the Windows Update section of your computer.
To enroll in the Consumer ESU program, please review the prerequisites in the link below:
Does anyone know what triggers the option to appear? Gradually rolling out is a pretty vague answer.... and there's not that much time left. I'm pretty sure i meet all the requirements and i thought the option would appear after KB5063709 was installed today, but still nothing. I'd like to figure out whether i'm going to be able to get extended support on this laptop or purchase a new one sooner than later (the one I like is on sale right now for another week or two, but still trying to hold out a little longer......)
I think I accidentally closed the link that allowed me to enroll for ESU. How do I get it back?
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I'm in the same boat. KB5063709 was successfully installed 8/14 and there's no ESU link. I believe I'm eligible so why isn't it showing?
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This entire roll out is laughable in the approach Microsoft is taking. Some users are enabled to sign up for ESU while others are not, at least not yet, although the computer being used qualifies. No information about a schedule and what it is based on: user name? time zone? country? PC manufacturer? So how in the devil does one know when (or if) the ESU option will eventually be "rolled out" to them?
"If your device meets all the requirements, the option will automatically appear in the Windows Update section of your computer."
No indications as to how or when / where the rollout takes place is VERY VAGUE at best!
Can you not provide a little Compatability Checker that
a) can confirm all ok
and
b) can indicate in some way that at least "IN THE QUEUE" for the update?
Rick Thomason / Terry P..... Your sentiments are my thoughts exactly. I know the criteria to be eligible for ESU updates and believe I check all the boxes, but it would be nice to know what actually triggers the timing of the ability to sign up or have a eligibility checking tool to make sure you actually are checking all the required boxes. Not the first time I would have seen something not work the way it's supposed to.....
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I have Windows 10 Version 22H2 OS Build 19045.6218 with all the updates installed. I am synched with OneDrive, am signed in to MSoft, and have admin privileges. However, I have Windows Education, not Windows Pro Education. Does that mean I'm not eligible for the ESU program?
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I found a solution this afternoon.
My PC is running 22H2 build 19045.6216
I have, this afternoon installed KB5063709
I am admin on a Microsoft login
I rebooted twice after the update and STILL I got the message “This PC doesn’t currently meet…” message instead of the “Enroll now” message when in Windows update.
After much googling I found the link below.
You need to enter about six commands in command prompt as administrator.
make sure your reading the web page on the PC you want to enable so you can cut and paste the lines straight in to CMD.
it worked like a charm for me.
The thread is a long one, and the link doesn’t always take you straight to the right section, so the picture below shows what you’re looking for..
Hi there, grateful that you have found a solution but for me I'm struggling to understand how to input the information you have provided above. Is it possible to get a step by step for someone who doesn't understand what you have provided? I would be so grateful. Thank you.
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This works. I'm good for another year.
The ESU option appeared and was available for me today. I'm now signed up. Patience sometimes is a virtue.
Really? I meet all the requirements, and there's no link. Where was it on the page?
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What the hack doesn't mention is what it means if the ESUEligibility in the register IS 0, which it is on mine, yet I believe that the eligibility criteria are met. The ESUEligibilityResult has a value of 11. Any ideas? Maybe the rollout hasn't reached the UK yet?
This did the trick for me..... thank you so much for this solution.
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This worked for me :-)
Caution: If you make a mistake with your "registry" you can really mess up your computer. If not an IT professional, you may want to wait for MS to fix this problem?
Yes, absolutely agreed. 👍
I got the ESU enrollment wizard just today, August 20th, in Windows Update. I am a home user. So, it is rolling out - just slowly.
MS downloaded and installed KB5066188 this morning, but no link. Where did yours appear on the update page in settings?
I just opened the Windows Update page, and a highlighted section said "Windows 10 Support Ending Soon" - "Enroll in Extended Security Updates". In this photo, you can see that message layered underneath the pop-up box to enroll.
So I did.
Thanks. I'll look forward to seeing that . . . I hope.
This is what the update page looks like now. Did you have the "not qualified for 11" message before the link appeared?
Yes. I had the "red -X" symbol by the message that my PC didn't meet Windows 11 system requirements. It was on the top right-hand side of my fully opened Windows Update page.
After I enrolled, that message changed.
Now on the top right-hand side of that page it says "Your PC is now enrolled to get Extended Security Updates".
I have photo - please excuse my poor photography. Look at the top right hand side message now.
Thanks. The weird thing is that I have two PC's that are complete and total clones, I bought both at the same time, and they have exactly the same equipment. One shows the Windows 11 warning, and the other never has. Bizarre.
The enrollment pop-up box said because I already backup my PC it offered to enroll it for free as the only option. I couldn't choose to use points, or purchase for $30. There was only one enrollment box to select. So, I know in my case back-up had something to do with it.
My PC is old, an Windows 8 PC that had been upgraded to Windows 10 after that came out. Don't know if that has anything to do wit it.
It looked to me like the only way you can get it for free is to let the Evil Empire in your pants, and synch your settings to OneDrive. Anyway, I'll gladly pay, and I don't understand why you shouldn't be able to do that on Al Gore's internets without using any link from the update setting page.
As to age, I'm using an i7-3770 with 32 gigs of RAM, a 13 year old chip! And it works perfectly well, I'm not a gamer, and I can't think of anything I do that would require more speed. Which is a rather damning fact about how things have improved since 2012 . . . hardly at all. We seem to be on a plateau, where computer speed, outside of demanding graphics, isn't particularly needed.
Check this out, I purchased and installed extended protection without the link appearing in settings, update. I used this link:
https://apps.microsoft.com/detail/9n87tz9kbj74?hl=en-US&gl=US
I received a confirmation email, but . . . nothing on PayPal showing a payment made. So maybe not.
Hold on, looks like it went through, but as a pre-order, that won't complete until October 14.
So, what happens if I finally do see the link in settings? Order it again? Let's see if the darn link appears. I've jumped through all the hoops, even signed into my Msoft account before going to settings, but no link yet.
So, an App from the Microsoft Store! Does it show the $29.99 change in your MS Account, perhaps under subscriptions**,** when you sign in and look at it? Just wondering, I think it is a pre-sale item because it says it doesn't kick in until October 15th.
No, nothing, just that email confirmation and the note on the order history page. Curious, my subscription page says I have OneDrive, not something I want. But it says I'm using 0% of it, so apparently I have the permissions set correctly.
No link on the update page yet, big shock.
Yeah, everyone "has" One Drive - but you don't have to use it.
I think the message you have from downloading that App is all you will see until October 15th. So hopefully that message will stay on your Window Update page.
I clicked that link & it took me too multiple apps - which one did you use ?
Huh. The only one I see is "Windows 10 Consumer Extended Security Updates (ESU)". If you go to the MS store front page and search for that, nothing.
I got that link out of a chat going on, I think I searched for "windows 10 extended security without going through updates" on Evil Corp search, something like that. Maybe someone found a link that's not supposed to exist? Because if Msoft wanted people to use it, then all this (my) anxiety over the missing link wouldn't even exist.
The question of course is, will the link now ever appear for me, or have I cut that process off? And, will MS respect the order when the time comes?
"So hopefully that message will stay on your Window Update page."
You don't mean in settings? There's nothing there, just the usual Windows 11 sword of Damocles warning.
Okay, interesting news, relatively speaking. Recall I went directly to the MS store and bought the ESU. Or, it says I will, on October 14. Today, for the first time, my settings:updates page changed. The Windows 11 stuff in the middle of the page has been shunted to the right without screaming graphics, and I now have this text in the upper right hand side:
"Your PC is enrolled to get Extended Security Updates"
I don't think that's true, I think I've only ordered to be enrolled. There's no sign I've paid yet, and the order is still pending on my account page. But, something changed, that's a kind of victory.
Pest Outwest posted this link to the Consumer ESU in the Microsoft Store:
https://apps.microsoft.com/detail/9n87tz9kbj74?hl=en-US&gl=US
This appears to work for me.
The Microsoft Store will NOT show this if you try to search for it. I tried every combination of words and phrases I could think of and it simply never appeared. But with this direct link, I was able to get there.
They offer a "Free Trial" (but with no explanation I can see of what exactly you get for the free trial and how long it lasts.)
You can also purchase is for $29.99 plus tax. The page shows no information about how you can use Microsoft Points to purchase the ESU. I have plenty of points and I'm logged into the store, but there's no option for using points - despite Microsoft's claims to the contrary. Maybe this option will appear when I get the ESU notice on my Updates screen. I'm going to wait a bit before spending the money.
