I need help and can not open a subscription support ticket, Help

Hi @BRUCE AIESI
It seems you’re having some difficulty opening a support ticket, especially with the Azure App Service certificate policy changes coming up.

Confirm your Azure subscription is active and that you have the right permissions, such as Owner, Contributor, or Support Request Contributor.

Open the Azure portal and select Help + support.

Click New Support Request.

Complete the required fields with a description of your issue.

Try a different browser or clear your browser’s cache and cookies.

Check that pop-up blockers are turned off, as they can affect the process.

This email is notifying you about a policy change to Azure App Service Managed Certificates due to DigiCert’s new validation requirements, effective 28 July 2025. You only need to act if your app is private (restricted by IP, private endpoints, or similar), uses nested or external endpoints (other than Azure endpoints with Azure Traffic Manager), or relies on a *.trafficmanager.net domain. In these scenarios, you will no longer be able to issue or renew free managed certificates and should either temporarily make your app public during validation or switch to a custom SSL certificate from another provider. If your app is already publicly accessible with a normal custom domain and doesn’t use the restricted setups, no changes are required.
https://learn.microsoft.com/en-us/microsoft-for-startups/benefits/support#how-do-i-know-when-to-submit-a-support-ticket-or-contact-an-azure-advisor
https://techcommunity.microsoft.com/blog/appsonazureblog/important-changes-to-app-service-managed-certificates-is-your-certificate-affect/4435193
https://learn.microsoft.com/en-us/azure/app-service/configure-ssl-certificate?tabs=apex%2Crbac%2Cazure-cli#create-a-free-managed-certificate
https://learn.microsoft.com/en-us/azure/traffic-manager/traffic-manager-endpoint-types
Let me know if you have any further assisstences needed.

Yes, Azure subscription is active, $3k Month, I am the owner, I'm on the developer support plan. Thanks

Why is it so hard to create a support ticket, I feel its sending me in a cycle in the azure portal, never allowing me to create a simple ticket. :(

@Hi @BRUCE AIESI
They recently changed Developer level support plan so that it provides priority response from Support engineers on Q & A within 8 business hours instead of support via email/phone. This is the reason why you are unable to create a support ticket as you did previously.

Standard level still provides support via email/phone, but costs more.

https://azure.microsoft.com/en-us/support/plans

Below article is for Microsoft for Startups Founders Hub members, but it is applicable to Azure Developer level support plan as well:

Priority Community Support with Microsoft Q&A

https://learn.microsoft.com/en-us/microsoft-for-startups/priority-community-support

NOTE: Billing or Subscription management or Service and subscription limits (quotas) support requests are free of charge and can still be submitted via Azure portal, regardless of which support plan you have.
https://learn.microsoft.com/en-us/answers/questions/5521763/unable-to-open-azure-billing-support-ticket

References:

Startup support and troubleshooting
Let me know if you have any further assistances needed.

@Shree Hima Bindu Maganti The support ticket creation wizard on the portal often does not work as expected or desired. It mandates input(s) by the user which yield solutions that do not work, and it then leads the user in an endless loop in search of a process to open a simple support ticket. It is an awful and ultimately fruitless experience.