OneDrive has become unusable. How to fix?

Question

OneDrive has become unusable. How to fix?

Doug Sooley 0

In the past few weeks OneDrive has become absolutely useless. It takes a minute to open a folder. I have tried all the suggested fixes.

Start: 2025-08-14T07:17:10+0500
HOST: DNSChecker.org                                   Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- ???                                              100.0     3    0.0   0.0   0.0   0.0   0.0
  2.|-- 10.74.132.49                                      0.0%     3    0.8   0.9   0.6   1.4   0.4
  3.|-- 138.197.248.254                                   0.0%     3    1.0   1.7   1.0   3.1   1.2
  4.|-- 143.244.192.172                                   0.0%     3    0.5   0.7   0.5   1.0   0.3
  5.|-- 143.244.225.216                                   0.0%     3    0.9   1.0   0.9   1.1   0.1
  6.|-- 143.244.225.141                                   0.0%     3    0.7   0.9   0.7   1.0   0.2
  7.|-- de-cix.nyc.microsoft.com (206.82.104.133)         0.0%     3    4.5   2.7   1.6   4.5   1.6
  8.|-- ae27-0.ear04.nyc30.ntwk.msn.net (104.44.231.62)   0.0%     3    1.9   3.3   1.9   5.2   1.7
  9.|-- be-25-0.ibr02.nyc30.ntwk.msn.net (104.44.33.209)  0.0%     3   44.5  45.0  44.5  45.4   0.4
 10.|-- ???                                              100.0     3    0.0   0.0   0.0   0.0   0.0
 11.|-- 104.44.31.80                                      0.0%     3   44.6  44.8  44.6  45.2   0.4
 12.|-- be-8-0.ibr02.bn6.ntwk.msn.net (104.44.30.120)     0.0%     3   44.5  44.9  44.5  45.5   0.5
 13.|-- be-6-0.ibr02.atl30.ntwk.msn.net (104.44.17.233)  33.3%     3   45.6  45.3  45.1  45.6   0.4
 14.|-- be-11-0.ibr02.sn1.ntwk.msn.net (104.44.28.226)    0.0%     3   44.7  44.8  44.7  45.0   0.1
 15.|-- ae124-0.icr03.sn1.ntwk.msn.net (104.44.11.63)     0.0%     3   48.2  45.6  44.1  48.2   2.3
 16.|-- ???                                              100.0     3    0.0   0.0   0.0   0.0   0.0
 17.|-- ???                                              100.0     3    0.0   0.0   0.0   0.0   0.0
 18.|-- ???                                              100.0     3    0.0   0.0   0.0   0.0   0.0
 19.|-- ???                                              100.0     3    0.0   0.0   0.0   0.0   0.0
 20.|-- ???                                              100.0     3    0.0   0.0   0.0   0.0   0.0
 21.|-- 52.153.252.167                                    0.0%     3   43.9  44.1  43.9  44.4   0.2

3 answers

Your answer

Answer 1

Hi @Doug Sooley,

Thank you for posting your question in the Microsoft Q&A forum.

To help me better understand and troubleshoot your issue, could you please provide a few more details:

 1.Is this issue happening when you use OneDrive on the web browser or within the desktop application on your computer? 

 2.Could you let me know which troubleshooting steps you've already attempted? This will help me avoid suggesting things you've already done and allow me to move on to other solutions. 

 3.Is the slow performance happening with all files and folders, or is it limited to a specific file or folder? 

 4.If it persists on web, have you tried opening in incognito browser?

 5.Have you tried opening the files on a different device (like a phone or another computer)? If so, did you experience the same issue?

Once you provide this information, I can offer more targeted solutions.

Looking forward to your reply! 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Doug Sooley 0

On W11 desktop using Explorer. I have uninstalled and reinstalled OneDrive, rebooted, stood on my head, chanted the Om, faced Mecca and when I try to open a folder on my PC it takes 60 seconds to open.

In addition, I am in the process of trying to migrate all the data from my OneDrive to Proton due to the massive issues in trying to access files in OneDrive but files keep failing saying they cannot get them from OneDrive. This started about 3-4 weeks back and is just basically unusable now. I have rebooted modem/switch/router/server yadadada. You can see by the traceroute there appears to be some major hiccups on the road to OneDrive.

Jeanie H 2,645 Reputation points Microsoft External Staff Moderator

2025-08-15T04:25:50.93+00:00

Hi @Doug Sooley,
I’ve identified a serious bottleneck within Microsoft’s network infrastructure, starting from hop 9. Specifically there’s a sudden spike in latency, reaching approximately 45ms.

This packet loss is the direct cause of the 60-second delay when opening folders and the errors encountered when attempting to move files. The data packets are not reaching their destination, causing your computer to repeatedly wait or resend requests.

Could you help me test this by using a different network (4G) or another device to see if the issue persists when opening the same file?
Jeanie H 2,645 Reputation points Microsoft External Staff Moderator

2025-08-17T23:25:33.0733333+00:00

Hi @Doug Sooley,
Not sure if you've tried testing this by using a different network (like 4G) or another device yet. I'm not trying to rush you - just give it a try whenever you have some free time and feel free to reply to me later. Thank you so much!
Jeanie H 2,645 Reputation points Microsoft External Staff Moderator

2025-08-19T23:44:31.5933333+00:00

Hi @Doug Sooley,

I hope this message reached you.

This is my second time reaching out to check if you've received my message. I really want to make sure your experience is as smooth as possible. If your issue persists or if you encounter any new difficulties, please share more details about the current steps you are taking. I am always happy to assist you whenever you need.

While waiting for your response, I will also be monitoring other customer questions on the forum to assist them. If you have any further questions or updates, please tag (@Jeanie) in the reply so I can assist you more promptly and thoroughly.

I look forward to hearing from you soon.

Answer 3

Doug Sooley 0

It seemed to improve slightly last week. Now it is back to taking one minute to open a Word file.

Jeanie H 2,645 Reputation points Microsoft External Staff Moderator

2025-08-29T03:32:57.8333333+00:00

Hi @Doug Sooley,
Thank you for your update! I'm truly appreciate!
I’m not sure if you’ve tried turning off add-ins in Word yet. Some users in the community have encountered similar issues, and they reported that after turning off the add-ins, everything returned to normal.

You mentioned it seemed to improve slightly last week - but was the improvement significant or just a little?

Also, may I ask, is this your company computer or your personal one?
Looking forward to your response!

Share via

OneDrive has become unusable. How to fix?

3 answers

Your answer