copilot memory ON not working

Question

copilot memory ON not working

Yianni A 75

Hello,

I’m experiencing a persistent issue with the Copilot memory feature. Despite multiple attempts to enable memory, it remains off and does not function as expected.

Here are the details:

• I’ve tried enabling memory on Copilot Web, the MacOS Copilot app, and the Copilot app on my Samsung Galaxy S23.

• In each case, I’ve gone into settings and toggled memory on, but Copilot continues to behave as if memory is disabled.

• I’ve confirmed that I’m signed in with the same Microsoft account across all platforms.

• I’ve restarted the apps and devices, cleared cache where applicable, and ensured all apps are updated to the latest version.

This issue is affecting my ability to use Copilot effectively, and I’d appreciate assistance in resolving it. Please let me know if there are any diagnostics or logs I can provide to help troubleshoot.

Thank you,

Timothy Gardner 15 Reputation points

2025-08-18T14:27:35.2866667+00:00

I have the same issue despite not having tried all the things you have. Prior to a week or so ago memory was functioning normally. CoPilot would verify memory was enabled and could make new memories. However on or around the same time GPT5 was rolled out by OpenAI and when Microsoft Announced Copilot was now on GPT5 the memory stopped functioning. Copilot now reports that memory is off and that while it has access to old memories it is unable to store new memories. The profile shows its enabled and behavior indicates that memory is off like CoPilot relates - meaning it doesn't recall more recent things like it used to. This is not a matter of a new feature rolling out its a degrading of previous functionality. What isn't clear is if there is now a change to teir plans that fundamentally locks memory access behind a pay wall and if this only affects free users or not.
Yianni A 75 Reputation points

2025-08-20T09:28:54.5533333+00:00

Thanks for posting this, Now I cant tell if the feature has not been rolled out or just does not work. Im going to add a follow up question to this thread.
Michel van der Vleut 0 Reputation points

2025-08-23T05:23:35.0633333+00:00

Same problem here. In my case i login directly via trusted google, and i also have a separate google account (same email address) at microsoft. This combination seems to invalidate the memory functionality on my phone, even if it is switched on. I tried login directly with my Google email and password, but that seems not possible.
Dana Abid 35 Reputation points

2025-08-23T14:00:06.44+00:00
My name is Daniela Abid, an active user of the Copilot Pro service, with a paid subscription and persistent memory enabled in the settings. Starting around August 10, 2025, the memory function has stopped working properly:

Copilot no longer retains new information between sessions.

I can no longer create or edit memories.

The overall behavior is as if memory were disabled, even though it appears active in the interface.

I have tested this across multiple platforms (Edge, Chrome, Android app), verified privacy settings, and submitted feedback through the app several times. I have not received any response, and there is no official acknowledgment of the issue, although it is widely reported by other users on Microsoft forums. The persistent memory feature is essential for Copilot to function as a true digital companion, not just a generic chatbot. The absence of this feature directly affects the value of the service I am paying for. From my own experience and from what other users have shared on forums, there is a clear temporal correlation between the implementation of GPT-5 in Copilot and the deactivation of the memory function. I believe the lack of memory functionality severely impacts the user experience and the value of the service I’m subscribed to. I am requesting:

Official confirmation of the issue’s existence

An estimated timeline for resolution

A clear explanation of the impact on Copilot Pro accounts

Accepted answer

1 additional answer

Your answer

Timothy Gardner 15 Reputation points

2025-08-18T14:27:35.2866667+00:00

I have the same issue despite not having tried all the things you have. Prior to a week or so ago memory was functioning normally. CoPilot would verify memory was enabled and could make new memories. However on or around the same time GPT5 was rolled out by OpenAI and when Microsoft Announced Copilot was now on GPT5 the memory stopped functioning. Copilot now reports that memory is off and that while it has access to old memories it is unable to store new memories. The profile shows its enabled and behavior indicates that memory is off like CoPilot relates - meaning it doesn't recall more recent things like it used to. This is not a matter of a new feature rolling out its a degrading of previous functionality. What isn't clear is if there is now a change to teir plans that fundamentally locks memory access behind a pay wall and if this only affects free users or not.
Yianni A 75 Reputation points

2025-08-20T09:28:54.5533333+00:00

Thanks for posting this, Now I cant tell if the feature has not been rolled out or just does not work. Im going to add a follow up question to this thread.
Michel van der Vleut 0 Reputation points

2025-08-23T05:23:35.0633333+00:00

Same problem here. In my case i login directly via trusted google, and i also have a separate google account (same email address) at microsoft. This combination seems to invalidate the memory functionality on my phone, even if it is switched on. I tried login directly with my Google email and password, but that seems not possible.
Dana Abid 35 Reputation points

2025-08-23T14:00:06.44+00:00

My name is Daniela Abid, an active user of the Copilot Pro service, with a paid subscription and persistent memory enabled in the settings. Starting around August 10, 2025, the memory function has stopped working properly:

Copilot no longer retains new information between sessions.

I can no longer create or edit memories.

The overall behavior is as if memory were disabled, even though it appears active in the interface.

I have tested this across multiple platforms (Edge, Chrome, Android app), verified privacy settings, and submitted feedback through the app several times. I have not received any response, and there is no official acknowledgment of the issue, although it is widely reported by other users on Microsoft forums. The persistent memory feature is essential for Copilot to function as a true digital companion, not just a generic chatbot. The absence of this feature directly affects the value of the service I am paying for. From my own experience and from what other users have shared on forums, there is a clear temporal correlation between the implementation of GPT-5 in Copilot and the deactivation of the memory function. I believe the lack of memory functionality severely impacts the user experience and the value of the service I’m subscribed to. I am requesting:

Official confirmation of the issue’s existence

An estimated timeline for resolution

A clear explanation of the impact on Copilot Pro accounts

Answer 1

Haytham-C 1,355 Microsoft External Staff Moderator

Hello @Yianni A

Thank you for reaching out Microsoft Q&A and informed us about the issue. Per the latest update, the memory feature in Copilot start rolling out in July 2025 as a staged release. Since it's generally available on Copilot now however, Microsoft still deploying the feature across eligible accounts and to different regions. Therefore, even with a Microsoft account and with the correct settings, your account or region may have not been eligible for this feature just yet. In the meantime, please try these methods:

Open Copilot settings and check for a Memory section, if not showing then your account may still be in rollout queue
Open Copilot in different browser/platform: Memory feature could be showed up in the Windows app or Mobile app

Unfortunately there is no exact date for the Memory feature to be eligible world wide/per user but the rollout has already started, the feature should be updated on your Copilot soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Yianni A 75 Reputation points

2025-08-20T09:41:54.7266667+00:00

Hi Haytham, thanks for the assistance. I have a O365 family's membership. I'd like to reach microsoft support for this issue. I cant find a way to open a chat with Microsoft support. Do you know the link I can use to reach Microsoft support?
Chris Girone 10 Reputation points

2025-08-20T20:11:44.3733333+00:00

If GPT 5 is giving issues out the wazzoo, wouldn't it be smart to just revert the freakin' thing back to 4 or 4.5 and stop screwing over the people that actually pay for the service? I have files that I can't even access right now because of the damned memory issues... and god forbid, Microsoft give a rats arse about paying customers.
Dana Abid 35 Reputation points

2025-08-23T13:59:47.59+00:00
Hello,

My name is Daniela Abid, an active user of the Copilot Pro service, with a paid subscription and persistent memory enabled in the settings. Starting around August 10, 2025, the memory function has stopped working properly:

Copilot no longer retains new information between sessions.

I can no longer create or edit memories.

The overall behavior is as if memory were disabled, even though it appears active in the interface.

I have tested this across multiple platforms (Edge, Chrome, Android app), verified privacy settings, and submitted feedback through the app several times. I have not received any response, and there is no official acknowledgment of the issue, although it is widely reported by other users on Microsoft forums.

The persistent memory feature is essential for Copilot to function as a true digital companion, not just a generic chatbot. The absence of this feature directly affects the value of the service I am paying for.

From my own experience and from what other users have shared on forums, there is a clear temporal correlation between the implementation of GPT-5 in Copilot and the deactivation of the memory function.

I believe the lack of memory functionality severely impacts the user experience and the value of the service I’m subscribed to. I am requesting:

Official confirmation of the issue’s existence

An estimated timeline for resolution

A clear explanation of the impact on Copilot Pro accountsHello,
Steve Pippin 5 Reputation points

2025-08-27T15:07:48.8366667+00:00

The accepted answer said that persistent memory isn't working for some because it's a staggered or staged rollout. This doesn't explain why it WAS working and just stopped. I am paying $20 a month now... and the only reason I subscribed was because I wanted persistent memory. The memory option isn't showing on my Window's Copilot App, so I get why it might not work on the app, but it is showing and is turned on in the Edge Copilot Sidebar. What is most frustrating is Microsoft's lack of transparency and their failure to publicly acknowledge that persistent memory isn't working the way that they promised for paid users. They are also not transparent when it comes to the date they will have this fixed. I smell a class action suit coming up for paid subscribers. They are taking money and not delivering as promised. Even worse, they are completely ignoring their user's complaints.

Answer 2

Arnaud Labrouve 10

Dear Microsoft Copilot Team,

I’m reporting a memory issue that began for me on August 21, 2025. Until then, Copilot’s memory was working reliably—I had enabled it in settings, and it successfully recalled past conversations and facts I asked it to remember.

Memory isn’t just a feature—it’s part of the foundation that supports Copilot’s long-term value. I hope this issue is treated with the urgency it deserves.

Sincerely,

Arnaud

Dana Abid 35 Reputation points

2025-08-23T13:56:59.6333333+00:00
Hello,

My name is Daniela Abid, an active user of the Copilot Pro service, with a paid subscription and persistent memory enabled in the settings. Starting around August 10, 2025, the memory function has stopped working properly:

Copilot no longer retains new information between sessions.

I can no longer create or edit memories.

The overall behavior is as if memory were disabled, even though it appears active in the interface.

I have tested this across multiple platforms (Edge, Chrome, Android app), verified privacy settings, and submitted feedback through the app several times. I have not received any response, and there is no official acknowledgment of the issue, although it is widely reported by other users on Microsoft forums.

The persistent memory feature is essential for Copilot to function as a true digital companion, not just a generic chatbot. The absence of this feature directly affects the value of the service I am paying for.

From my own experience and from what other users have shared on forums, there is a clear temporal correlation between the implementation of GPT-5 in Copilot and the deactivation of the memory function.

I believe the lack of memory functionality severely impacts the user experience and the value of the service I’m subscribed to. I am requesting:

Official confirmation of the issue’s existence

An estimated timeline for resolution

A clear explanation of the impact on Copilot Pro accountsHello,

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copilot memory ON not working

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