in info it shows upgrade in progress and seems to be stuck there.

Hi there,

I'm Cherrelyn and I'm here to help.

Please try these suggestion:

• Restart Outlook and your computer.
• Start Outlook in Safe Mode (Outlook.exe /safe) to bypass add-ins.
• Run the Office Repair tool from Control Panel - Programs - Microsoft Office - Change - Repair.
• If it’s still stuck, create a new Outlook profile and re-add your email account.

This usually resolves the stuck upgrade and restores normal access to email.

I hope this will help and If you have any question please feel free to ask.

Warm regards,

Cherrelyn