Cant log into my Tuka Tek profile

Question

Cant log into my Tuka Tek profile

Angie Smith 0

I am able to sing into my main teams account, but when I am trying to access mt Tuka Tek profile on my mobile app it keeps saying that they are having trouble signing me in and gives me an error code. I only have this problem in the mobile app.

Alexis-NG 2,425 Reputation points Microsoft External Staff Moderator

2025-08-17T19:50:52.0233333+00:00

Good day @Angie Smith,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the information I shared in my previous answer guide you through the issue you were facing. If you are still facing the same issue or need assistance with answering the questions, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Alexis-NG 2,425 Reputation points Microsoft External Staff Moderator

2025-08-18T18:13:11.6366667+00:00

Hello @Angie Smith,

I hope you are having a great day

It was truly a pleasure working with you on this thread. I understand that you might have other important matters at hand to attend to and do not have convenient time for this at the moment. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

2 answers

Your answer

Alexis-NG 2,425 Reputation points Microsoft External Staff Moderator

2025-08-17T19:50:52.0233333+00:00

Good day @Angie Smith,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the information I shared in my previous answer guide you through the issue you were facing. If you are still facing the same issue or need assistance with answering the questions, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Alexis-NG 2,425 Reputation points Microsoft External Staff Moderator

2025-08-18T18:13:11.6366667+00:00

Hello @Angie Smith,

I hope you are having a great day

It was truly a pleasure working with you on this thread. I understand that you might have other important matters at hand to attend to and do not have convenient time for this at the moment. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.

If you have any further questions, feel free to tag me in your reply so I can assist you directly.

Looking forward to your update.

Answer 1

Hi @Angie Smith,

Welcome to Q&A Forum.

Regarding your concern about unable to log in your account into Teams on mobile, may I ask for some additional information in order to assist you with more accuracy.

What is the exact error code or message you’re seeing?
Are you using Android or iOS?
Can you access your Teams account on desktop or browser?
Is your Tuka Tek profile part of a separate tenant or organization in Teams?
Have you recently changed your password or enabled MFA (Multi-Factor Authentication)?
Have you tried clearing the Teams app cache or reinstalling the app?

With more information provided, I'd love to help you with a more targeted direction.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Answer 2

Sorry for the late response, but I am still having the same issue.

What is the exact error code or message you’re seeing?

Are you using Android or iOS? Android
Can you access your Teams account on desktop or browser? Yes I am able to access it on my desktop
Is your Tuka Tek profile part of a separate tenant or organization in Teams? I don't believe so
Have you recently changed your password or enabled MFA (Multi-Factor Authentication)? No recent changes
Have you tried clearing the Teams app cache or reinstalling the app? Yes I have logged out and uninstalled the app, then reinstalled it and logged in. I was able to sign into my main account but can not access the Tuka profile.

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Cant log into my Tuka Tek profile

2 answers

Your answer