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Why am I paying for Dail Up Internet which I have not used for years?

Thomas Fey 0 Reputation points
2025-08-14T16:16:41.08+00:00

I am paying $9.95/month for Dial Up Internet for years without using it. If I cancel the Dial Up Internet, does that have any effect on my using my [Moderator note: personal info removed]

 @msn.com to access Microsoft.com? Please advise. [Moderator note: personal info removed]

 

Windows for home | Other | Internet and connectivity
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  1. Marc Vernon 6,575 Reputation points Independent Advisor
    2025-08-14T18:44:21.6033333+00:00

    Hi there, Thomas! This is Marc. Thanks for reaching out to the community.

    The old MSN Dial-Up subscription is separate from your Microsoft account, so cancelling it will not stop you from using your @msn.com email to sign in at Microsoft.com or Outlook.com. Your email address and account will remain active as long as you continue to sign in regularly.

    To stop the charges, contact MSN Member Services and request cancellation of the Dial-Up plan. You can find the steps and contact details here: https://membercenter.msn.com/ContactSupport.aspx. You can also check your Microsoft account’s Services & subscriptions page to see if the billing appears there and cancel directly: https://account.microsoft.com/services.

    Let me know how it goes.

    Best regards,

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