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How to disassociate my personal account from an organisation tenancy?

Paul Gaske 0 Reputation points
2025-08-15T00:16:23.9866667+00:00

I was doing some freelance work for an organisation, and during that time my personal account was added to Entra in that organisation. I have since left that organisation, and my account in that organisation has been locked.

I now want to sign in to portal.azure.com using my personal account. Every time I try to sign in I am presented with an error: 'Your account has been locked. Contact your support person to unlock it, then try again.' Looking in the address bar shows that the sign-in process is trying to sign me in to the organisation I previously did work for.

I have contacted the organisation however I have had no luck getting in touch with them to remove my account from their directory. I feel like disassociating my account with the organisation should be something I can do on my own, and was given some hope by online articles saying I needed to go to the 'My Applications' site and remove the organisation from my organisations list. Unfortunately as soon as I try to sign in to 'My Apps', I am told that the site doesn't work for personal accounts, only school or work accounts. So that avenue of self-service doesn't work.

Similarly I am unable to sign in to the Azure Portal to raise a ticket for Azure Support, as attempting to sign in to the Azure Portal presents me with the abovementioned error: 'Your account has been locked. Contact your support person to unlock it, then try again.' I feel like I'm chasing my tail on this one.

So I ask: How do I disassociate my personal account with an organisation so I can log in to my personal portal.azure.com account?

Azure | Azure ISV (Independent Software Vendor)
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  1. Andrew Coughlin 320 Reputation points Microsoft Employee
    2025-08-15T13:21:53.22+00:00

    Hello Paul and welcome to the Microsoft Q&A Community.  As I understand, your personal Microsoft account was added as a guest or external user to an organization's Azure AD tenant. Now that your account is locked in that tenant, any attempt to sign in to services like the Azure Portal redirects you to that organization's login flow, which fails due to the lockout. 

    Microsoft provides a way to leave organizations you've been added to—but only if the organization allows it.

    Limitation: This only works if the organization has enabled self-service removal. If you see a message saying you can't leave, you’ll need admin intervention.

    If that step does not work then, use the general Microsoft Support contact page to raise a support ticket:

    • Go to: Microsoft Support Contact
    • Choose Account & billing > Microsoft account.
    • Explain that your personal account is locked in an Azure AD tenant and you need help disassociating it.

    Include:

    • Your Microsoft account email.
    • The name of the organization (if known).
    • A description of the error and that you can't access Azure Portal or My Apps.

    Microsoft Support can escalate this to the Azure AD team if needed.

    Sometimes cached sessions redirect you to the locked tenant. Try:

    • Opening a browser in Incognito/Private mode.
    • Navigating to https://portal.azure.com.
    • Logging in with your personal account.

    If it still redirects to the locked tenant, it confirms the association is still active.

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