How to download Access LTSC 2021?

Hi Krisada Promsorn

Thank you for reaching out to the Q&A forum.

I’d like to share some helpful information to give you a better understanding of your situation. Microsoft Access LTSC 2021 is a standalone database application available through volume licensing, separate from the full Office suites like Professional Plus (which includes Access along with Word, Excel, PowerPoint, etc.).

The small 3.74 MB file you downloaded is the Office Deployment Tool (ODT) setup.exe. This tool relies on a configuration.xml file to determine what gets installed. If the XML specifies the Professional Plus product ID, that’s what will be installed, even if you selected “Access LTSC 2021” in the portal. Check your configuration.xml file to ensure it contains:

<Product ID="Access2021Volume">

and not

<Product ID="ProPlus2021Volume">

For more details, you can refer to this Microsoft guide on deploying Office LTSC: Deploy Office LTSC 2021

Please note that the deployment process can be tricky. As a forum moderator, I don’t have access to perform in-depth troubleshooting. The best next step is to contact your seller or Microsoft Volume Licensing Support (phone numbers vary by region; in Thailand, try +66 2 263 6888) with your agreement number for key validation.

Also, keep in mind that even if you have an active key for standalone Access LTSC 2021, there’s still a chance the download link points to the Professional Plus version, which can cause confusion.

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