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Issue with Transferring Credit to Delete a Subscription

Bill Baker 0 Reputation points
2025-08-15T15:00:15.78+00:00

A new subscription was created by Microsoft instead of applying changes to the existing one. After migrating necessary resources to the new subscription and disabling the old one, an attempt to delete the old subscription was made. However, one remaining resource failed to delete. It appears that there is a $100 credit on the old subscription, which cannot be transferred to the current subscription because the old one is disabled. Upon reactivating the subscription, the credit seems to have been tied to a deleted resource group, preventing any further attempts to transfer the credit. What are the steps that can be taken to transfer the credit in order to successfully delete the old subscription?

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Azure Migrate
A central hub of Azure cloud migration services and tools to discover, assess, and migrate workloads to the cloud.
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  1. TP 134.2K Reputation points Volunteer Moderator
    2025-08-15T15:08:03.3+00:00

    Hi Bill,

    I recommend creating a billing support request so that you can speak to billing support engineer. Billing support is free.

    Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop:

    1. Navigate to this link to start the process:

    https://portal.azure.com/#create/Microsoft.Support

    2. Enter billing in the box and click Go

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    3. Select Billing and click Next

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    4. Select your subscription from the dropdown and click Next

    5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

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    6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom

    7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

    azure support request Return to support request

    8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

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    You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

    You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

    Please click Accept Answer and upvote if the above was helpful.

    Thanks.

    -TP

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