Is this issue with drivers not installing as part of the imaging process? If yes, have you tried using all drivers installation step to allow relevant drivers being picked directly for the driver catalog in SCCM instead of using model specific drivers installation step pack in the TS?
Experiencing driver installation failures in SCCM new Dell laptops, such as Pro Max 14/16 (MC14250/MC16250) models, when imaging Windows 11 24H2, despite WinPE boot and task sequence running fine.
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LL
21
Reputation points
We have been battling trying to solve this at my higher ed for 3 months now. DELL is saying it's an SCCM issue if the device is able to image without issues using a USB-C to boot into WinPE and image it.
Current deployment in SCCM:
Operating system Image: Windows 11 Education 24H2
Driver Package: Dell Pro Max 14 MC14250 - Windows 11 x64 | Dell Pro Max 16 MC16250 - Windows 11 x64
No Network Port Security is activated on the ports we're trying with
We use MSEndpointMgr but have also tried manually injecting the drivers into SCCM too, but both have failed to have the devices image.
We do not have any issues with other DELL model devices. So, far it's isolated to just the DELL Pro Max's. The new DELL Desktop AIO's are imaging without problems. It's just the new laptops but not sure what else to check for on Microsoft side. I could use some help.
Microsoft Security | Intune | Configuration Manager | Deployment
2 answers
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Rahul Jindal 11,171 Reputation points2025-08-15T22:18:52.02+00:00 -
LL 21 Reputation points
2025-08-16T10:04:57.2233333+00:00 Good morning,
Not sure. During the imaging process, after choosing the task sequence to run, while its imaging, the device restarts a few times which is normal. However, with the new DELL laptops, after one of the restarts, it shows the DELL logo with the spinning dots. At this point, it freezes. No logs on the server that's relevant and the device never reaches the OS; so, can't review any logs there. It's just freezes and does not move forward.
So, I'm not sure if its a driver problem or an SCCM issue. I'll check the driver catalog setting you're referencing when I get to the office.
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Jessica Montville 0 Reputation points2025-08-21T11:38:22.6066667+00:00 I am experiencing similar, it doesn't install the audio driver, ethernet, or a usb driver from the driver pack on the pro max 16 MC16250. I am still using MDT, when manually installed the drivers work ok, devices work ok. I am going to try what Rahul offered now.