I think that your authenticator fails in user account level ,kindly check the user signs logs there u can some idea.
Intune onboarded laptops cannot print within browsers (chrome, edge..)
I have configured account track control on our Konica Minolta A3 multifunctional color printer to restrict color printing. Selecting "Public" defaults to black-and-white (B&W) printing, while color printing requires a user ID and PIN.
Printing from applications like Microsoft Word, Excel, PDF, etc. works perfectly for both B&W and color across all devices.
However, on devices recently onboarded to Microsoft Intune, printing from web browsers fails. The authentication pop-up appears, allowing selection of "Public" or entry of a user ID and PIN, but both options result in the error: "Deleted Due to Error - Login Error."
This issue is specific to browser printing on Intune-managed devices.
Printing from Microsoft or other applications on these devices works fine.