Hi Lethal Lee
Could you provide a list of your pc components, BT card included?
Pairing or connection issues with Bluetooth
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 49%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
Lethal Lee
5
Reputation points
Hi, Looking at that below, it seems I never have any luck getting bluetooth (added to the pc via pcie card), to work as it should.
The troubleshooters and help page have not (helped)...and i am not sure what to do where to go next.
The latest is to get the PC (which is listed on the Moto G54 5g bluetooth screen), but doesnt go far...as it throws up the two attached files.
Neither of which provide much sense/logic.
Appreciate any advise to progress this.connection issue.png
Windows for home | Windows 10 | Devices and drivers
3 answers
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Spigolo 127.4K Reputation points Volunteer Moderator2025-08-17T08:36:51.96+00:00 -
Lethal Lee 5 Reputation points
2025-08-24T04:18:33.6+00:00 Hi Spigolo,
Sorry for the delay replying, I did NOT get an advise that you had.
I have attached the detail your requested.
Bluetooth page2.pngBluetooth page1.png
thanks
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Spigolo 127.4K Reputation points Volunteer Moderator
2025-08-24T07:08:21.5766667+00:00 Win+R and type: msinfo32
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