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Support Plan Upgrade Request for Azure Architecture Assessment

mohamed amine mahmoud 0 Reputation points
2025-08-17T13:27:04.2366667+00:00

Current Situation: Our company currently holds an Azure Basic support plan. The team requires Microsoft to provide an assessment of our Azure environment’s design and architecture.

Issue: The Basic support plan does not include architecture or advisory assessments.

Request: Recommend the minimum-cost support plan that allows the company to request a formal architecture/design assessment from Microsoft.

Additional Observations:

Upon reviewing the Azure Support Plans Comparison page, I found that:

  • Standard Support Plan provides general guidance and is suitable for production workload environments.
  • Developer Support Plan offers general guidance, which is suitable for trial and non-production environments.
  • Professional Direct Support Plan includes guidance from a pool of ProDirect delivery managers, making it suitable for business-critical dependence.
  • Unified Enterprise Support Plan offers comprehensive coverage for Azure, Microsoft 365, Dynamics 365, and other Microsoft technologies, with all services included.

Question: While the Unified Enterprise Support Plan provides comprehensive coverage, is the Professional Direct Support Plan sufficient for our needs?

Question: What exactly does "general guidance" entail in the context of the Developer and Standard Support Plans?

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  1. VasimTamboli 5,300 Reputation points
    2025-08-17T15:48:47.32+00:00

    HI,

    You can go for Professional Direct Support Plan as well but please not that Advisory tickets are limited in count.

    Go through below FAQ first to set the expectation.

    https://azure.microsoft.com/en-in/support/plans/prodirect/

    https://azure.microsoft.com/en-in/support/legal/faq/

    https://learn.microsoft.com/en-us/azure/azure-portal/supportability/priority-community-support

    User's image

    If you want more details with discounted price you should create a ticket in azure with your existing plan, Usually microsoft give discount on support plan based on your current usaged of azure subsription and other Micrrosoft SAAS/PAAS products.

    Please close the thread if it answrs your question if not please let us know.

    Regards

    Vasim

  2. VasimTamboli 5,300 Reputation points
    2025-08-29T09:30:57.1033333+00:00

    Hi @mohamed amine mahmoud - Did you get chance to go through above answer?

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