Locked out of my Microsoft account due to two-step verification

Question

Locked out of my Microsoft account due to two-step verification

Irene Obillo 0

I'm trying to recover my account by resetting my password. After entering the code frim my email correctly, it wants me to verify my identity by using a second piece of security info since two-step verification turned on. For this, I have my phone number as my other option. However, when trying to get the code sent to my number, Microsoft keeps telling me to "Try another verification method." I'm now locked out of my account because phone number verification won't work and I only have my email and phone number as login options. Please take note that I don't have a 25-digit recovery code and authenticator set up so I'm completely locked out. This is so frustrating, please help!

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Answer 1

Hey there! Nice to meet you!

Based on your description, please try resetting your password using different browsers, network services, and devices to see if it works.

If it doesn't work, kindly follow the guide to unblock your account through this link:

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

If the issue persists, I highly recommend you submit a reinstatement form as a last resort:

https://www.microsoft.com/concern/AccountReinstatement?SilentAuth=1&wa=wsignin1.0

(This is not an account recovery webform/ACSR)

You may receive the results via email within 48 - 72 hours.

If you haven't received a response to the reinstatement request you have submitted after 72 hours, please check your email inbox, junk, and spam folders in case you receive it there.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

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Locked out of my Microsoft account due to two-step verification

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