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Refund Request I can only select $117 and cannot set the amount to $29. How can I adjust it to reflect $29? Please advise!

Ghiath Kamel 40 Reputation points
2025-08-17T20:49:09.69+00:00

Hello Team,

The support team credited 75% of the invoice, so I paid the remaining 25%. However, I believe I am eligible for a full refund on this 25%, not just 75%. I am trying to request a refund for $29.37, which I believe I qualify for:

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Currently, I can only select $117 and cannot set the amount to $29. How can I adjust it to reflect $29? Please advise!

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I suspect the issue is that I requested the refund through the credit team instead of the portal (Refund Request). Should I ask the credit team to cancel the 75% credit and then request the full amount through the portal? What would you recommend?

Please let me know!

Thanks!

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  1. Suchitra Suregaunkar 340 Reputation points Microsoft External Staff Moderator
    2025-08-19T06:48:10.1133333+00:00

    Hello Ghiath Kamel,

    Thank you for posting your query on Microsoft Q&A portal.

    Do not cancel the existing 75% credit or try to request a refund through the portal. Once the billing or credit team has manually applied a credit, the portal cannot handle partial refunds properly. It only allows full refunds for the entire invoice and doesn’t show any manual adjustments that were already made.

    So, you can keep working directly with the billing/credit team. Let them that know you have already received a 75% credit, but there is still $29.37 left that needs to be refunded.

    Ask them to either apply a credit for the remaining $29.37 or cancel the 75% credit and issue a full refund if that works.

    If you try to submit a new refund request through the portal after a manual credit has been applied, it might cause issues or delays.

    To get dedicated support, please use the Azure portal and take the following steps to create a support request:

    Follow the instructions to provide details about your issue.

    1.From the resource menu, in the Help section, select Support + Troubleshooting. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

    2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.

    sc1

    3.Scroll down and you will find an option to Contact Support. From there, select Create a support request.

    sc2

    1. Enter the problem description (Issue type - Billing, Subscription, Summary - Billing, Problem type - Assistance with Bill, Problem subtype - Help with a billing discrepancy)

    5.If the solutions appear again, click on 'Return to support request'.
    Click Next, and you will then be able to create the billing support ticket.

    Kindly let us know if the above suggested solution helps or you need further assistance on this issue.

    Thanks,

    Suchitra.

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  1. Suchitra Suregaunkar 340 Reputation points Microsoft External Staff Moderator
    2025-08-20T10:17:48.1566667+00:00

    Hello Ghiath Kamel

    As the credit has already been applied, the portal won’t let you request a separate refund for the $29.37. If you cancel the 75% credit, it may not sure that you can get a full refund, and it could make things more complicated. So, it is best to submit a support request to the Azure Billing team and provide the invoice details and mention that 75% credit already applied and request a refund for the remaining $29.37.

    They will be able to confirm whether the 75% credit can be reversed and if a full refund, including the $29.37, is possible.

    Thanks,

    Suchitra.

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