Hello Victor,
Thanks for your update. Because Outlook binds the data file type at setup, you can’t convert an IMAP account to Exchange in-place. You have two straightforward paths forward:
Option 1: Create a New Outlook Profile for Exchange
- Open Control Panel and select Mail (or Mail (Microsoft Outlook)).
- Click Show Profiles.
- Click Add, give the new profile a name (for example, “Victor – Exchange”), and click OK.
- When prompted for account type, choose Microsoft Exchange and enter your credentials.
- Once setup completes, under “When starting Microsoft Outlook, use this profile,” choose your new Exchange profile.
- Launch Outlook using the new profile. Confirm mail flow works.
- Back in Control Panel > Mail > Show Profiles, remove the old profile that still has the IMAP account.
Option 2: Remove the IMAP Account and Re-add as Exchange
- Open Control Panel > Mail > Email Accounts.
- Under the Email tab, select the IMAP account you created and click Remove.
- Click New…, choose Microsoft Exchange, and follow the wizard to add your Exchange account.
- Confirm that Outlook creates the correct Exchange data file and that send/receive succeeds.
I hope this helps! Please feel free to let me know how it goes, I'm here to help you as much as I can.