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Unrecognized Microsoft Store Subscription Charge

Siny Lim 0 Reputation points
2025-08-18T07:04:43.0133333+00:00

I recently noticed charges on my credit card for a Microsoft subscription, but I don’t recall subscribing to any service. I also checked my account and do not see any active subscriptions listed.

Could you please explain why I was charged and advise how I can resolve this? If this is an error, I would appreciate your assistance in processing a refund.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
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  1. Shikha Ghildiyal 6,715 Reputation points Microsoft Employee Moderator
    2025-08-18T08:04:41.83+00:00

    Hi Siny Lim,

    Thanks for reaching out to Microsoft Q&A.

    Kindly follow this document to understand the unexpected charges- https://learn.microsoft.com/en-us/azure/cost-management-billing/understand/analyze-unexpected-charges

    If you still don't understand why you received a charge or if you need other help with billing issues, create a support request

    Please do not forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members

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