Teams Screen goes blank when in calls - Impacted users in our organisation more than 50+

Question

Teams Screen goes blank when in calls - Impacted users in our organisation more than 50+

Amine Yahia 105

Hello,

we are experiencing an issue with Microsoft Teams. During calls, the screen suddenly goes blank. This problem is affecting more than 50 users across our organisation.

What troubleshooting steps can be taken to resolve this issue?

Best regards,
Amine Yahia

TK Kramer 30 Reputation points

2025-08-19T17:31:44.14+00:00

We are experiencing the exact same issue. @Amine Yahia , do you have a specific model that is doing this more than others or is this impacting multiple types of devices? Our is mainly Lenovo X1 Carbons. Tried all the troubleshooting steps provided, yet we are still seeing this issue persist.
David Knoch 5 Reputation points

2025-08-19T19:22:44.56+00:00

We are experiencing the same issue with Lenovo X1 laptops (model: 21KE005UUS)
Tom Crevier 0 Reputation points

2025-08-19T20:37:27.39+00:00

I am getting the same, only on new X1 laptops. Including one that is only a few days old. Real help would be appreciated!
Amine Yahia 105 Reputation points

2025-08-20T06:28:26.5366667+00:00

@TK Kramer In our company we're using Lenovo ThinkPads Gen 3 and Gen 5
The Promised 0 Reputation points

2025-08-20T07:17:00.6466667+00:00

We are experiencing the same issue. More than 20 users are affected, and they are all using the new Lenovo X1 Carbon.
Alex Busby 0 Reputation points

2025-08-20T14:57:37.2666667+00:00

Same issue here, currently upgrading everyone's laptops and teams is almost un-useable
Tom Crevier 0 Reputation points

2025-08-20T15:47:03.2366667+00:00

Has anyone tried control-shift-windows-b to see if resetting the graphics sub-system resolves the symptom? Obviously not a fix but it will help folks limp along. I only have one machine with the issue and plan to try it out...
Julian Mazzola 0 Reputation points

2025-08-20T15:58:06.89+00:00

I have a client who has been running into this since last Friday. In every confirmed case, the affected Lenovo model is 21KC00A8US
Ben Thompson 0 Reputation points

2025-08-21T01:48:13.58+00:00

Tom Crevier - I had tried this, but it had no effect. Just to add to this we have multiple people effected throughout the organisation and have a ticket open with Microsoft as well.
Ehren Werner 0 Reputation points

2025-08-21T04:16:34.16+00:00

Same in my org, on Lenovo X1 Carbon Gen 12, model 21KC00A7US. Also happens in Zoom, so I'm leaning towards it being related to a recent Lenovo video driver update.
JB 0 Reputation points

2025-08-21T10:53:51.2933333+00:00

Seems like the issue leads to Lenovo. I see more and more users reporting this issue in the last 2 weeks. We are using ThinkPads T14s Gen2 to Gen5 and X1.
Fady Khalil 0 Reputation points

2025-08-21T15:27:58.1266667+00:00

Affecting my organization too. Lenovo didn't announce anything yet.
Randy Anderson 5 Reputation points

2025-08-21T15:38:21.1966667+00:00

I can confirm that the latest driver from the Intel Arc and Iris driver page has been successful in mitigating this issue as directed in one of the comments here.

I am wondering why Lenovo hasn't updated this as their Intel Video driver listed for this model was the culprit in our case, not to mention that 32.0.101.6913 was listed in the Lenovo Driver support page on 8/11/25 and on Intel driver page the new driver was already released on 8/8/25 to 32.0.101.6987. Not good!

Reposting the link:

Download the latest driver directly from Intel's website: Intel Arc & Iris Xe Graphics Windows Driver
Kriengkrai Chokpipatpol 0 Reputation points

2025-08-21T15:58:29.8+00:00

I got exactly the same issue on Teams app. My model is X1 Carbon Gen 12 21KC0085TH.
Will Barentz 20 Reputation points

2025-08-21T16:53:09.62+00:00

Got off the phone with Lenovo Premier support and they have an internal memo that just came out today that acknowledges this problem but didn't say its Teams specific. Their current solution is to uninstall the video driver ending in .6913 from Device Manager, reboot, then install the Intel video driver ending in .6989. We have tested this out with several users and results seem promising.
Tom Crevier 0 Reputation points

2025-08-21T22:06:03.58+00:00

Thanks, I did the same thing and will post if that doesn't sort it for me. Hopefully someone will eventually clue and push the update out through normal channels. I feel for folks that have this on many machines...

Jagdeep Mane 0

Hii Team,  
  
We are experiencing a recurring issue with Lenovo X1 2-in-1 Gen 9 also X1 Carbon 12th Gen devices during Microsoft Teams calls. The screen suddenly blacks out for approximately 15 to 30 seconds and then returns to normal. This issue has been reported by multiple users within our organization.

Lee Cooper 0 Reputation points

2025-08-28T07:19:16.0666667+00:00

Microsoft has put out a notice on the admin center for this - caused by an Intel Display Driver:

https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/TM1134507
Uday Kumar 0 Reputation points

2025-08-28T12:31:48.66+00:00

We are facing the same issue but the display on laptop goes black and the extended display is fine. Installing the latest version of teams from teams.microsoft.com fixed the issue for me. I have pushed it to our org and it’s all fine now. We use Lenovo X1s.
Paulo /PT 0 Reputation points

2025-08-29T00:36:43.8266667+00:00

Hi,

Same issue here in Portugal, the solution was replace the IntelGraphicDriver to old version 6790.

Lenovo T14 Gen5
Jagdeep Mane 0 Reputation points

2025-08-29T07:01:55.8+00:00

We have checked with the Lenovo team regarding the issue. As per their suggestion, we have uninstalled the previous display driver and installed the latest version — 7026 Intel Graphics Driver. We will now monitor the system to observe if the issue persists.

https://www.intel.com/content/www/us/en/download/785597/863047/intel-arc-iris-xe-graphics-windows.html

6 answers

Your answer

TK Kramer 30 Reputation points

2025-08-19T17:31:44.14+00:00

We are experiencing the exact same issue. @Amine Yahia , do you have a specific model that is doing this more than others or is this impacting multiple types of devices? Our is mainly Lenovo X1 Carbons. Tried all the troubleshooting steps provided, yet we are still seeing this issue persist.
David Knoch 5 Reputation points

2025-08-19T19:22:44.56+00:00

We are experiencing the same issue with Lenovo X1 laptops (model: 21KE005UUS)
Tom Crevier 0 Reputation points

2025-08-19T20:37:27.39+00:00

I am getting the same, only on new X1 laptops. Including one that is only a few days old. Real help would be appreciated!
Amine Yahia 105 Reputation points

2025-08-20T06:28:26.5366667+00:00

@TK Kramer In our company we're using Lenovo ThinkPads Gen 3 and Gen 5
The Promised 0 Reputation points

2025-08-20T07:17:00.6466667+00:00

We are experiencing the same issue. More than 20 users are affected, and they are all using the new Lenovo X1 Carbon.
Alex Busby 0 Reputation points

2025-08-20T14:57:37.2666667+00:00

Same issue here, currently upgrading everyone's laptops and teams is almost un-useable
Tom Crevier 0 Reputation points

2025-08-20T15:47:03.2366667+00:00

Has anyone tried control-shift-windows-b to see if resetting the graphics sub-system resolves the symptom? Obviously not a fix but it will help folks limp along. I only have one machine with the issue and plan to try it out...
Julian Mazzola 0 Reputation points

2025-08-20T15:58:06.89+00:00

I have a client who has been running into this since last Friday. In every confirmed case, the affected Lenovo model is 21KC00A8US
Ben Thompson 0 Reputation points

2025-08-21T01:48:13.58+00:00

Tom Crevier - I had tried this, but it had no effect. Just to add to this we have multiple people effected throughout the organisation and have a ticket open with Microsoft as well.
Ehren Werner 0 Reputation points

2025-08-21T04:16:34.16+00:00

Same in my org, on Lenovo X1 Carbon Gen 12, model 21KC00A7US. Also happens in Zoom, so I'm leaning towards it being related to a recent Lenovo video driver update.
JB 0 Reputation points

2025-08-21T10:53:51.2933333+00:00

Seems like the issue leads to Lenovo. I see more and more users reporting this issue in the last 2 weeks. We are using ThinkPads T14s Gen2 to Gen5 and X1.
Fady Khalil 0 Reputation points

2025-08-21T15:27:58.1266667+00:00

Affecting my organization too. Lenovo didn't announce anything yet.
Randy Anderson 5 Reputation points

2025-08-21T15:38:21.1966667+00:00

I can confirm that the latest driver from the Intel Arc and Iris driver page has been successful in mitigating this issue as directed in one of the comments here.

I am wondering why Lenovo hasn't updated this as their Intel Video driver listed for this model was the culprit in our case, not to mention that 32.0.101.6913 was listed in the Lenovo Driver support page on 8/11/25 and on Intel driver page the new driver was already released on 8/8/25 to 32.0.101.6987. Not good!

Reposting the link:

Download the latest driver directly from Intel's website: Intel Arc & Iris Xe Graphics Windows Driver
Kriengkrai Chokpipatpol 0 Reputation points

2025-08-21T15:58:29.8+00:00

I got exactly the same issue on Teams app. My model is X1 Carbon Gen 12 21KC0085TH.
Will Barentz 20 Reputation points

2025-08-21T16:53:09.62+00:00

Got off the phone with Lenovo Premier support and they have an internal memo that just came out today that acknowledges this problem but didn't say its Teams specific. Their current solution is to uninstall the video driver ending in .6913 from Device Manager, reboot, then install the Intel video driver ending in .6989. We have tested this out with several users and results seem promising.
Tom Crevier 0 Reputation points

2025-08-21T22:06:03.58+00:00

Thanks, I did the same thing and will post if that doesn't sort it for me. Hopefully someone will eventually clue and push the update out through normal channels. I feel for folks that have this on many machines...
Jagdeep Mane 0 Reputation points

2025-08-25T11:56:02.05+00:00

Hii Team, We are experiencing a recurring issue with Lenovo X1 2-in-1 Gen 9 also X1 Carbon 12th Gen devices during Microsoft Teams calls. The screen suddenly blacks out for approximately 15 to 30 seconds and then returns to normal. This issue has been reported by multiple users within our organization.
Lee Cooper 0 Reputation points

2025-08-28T07:19:16.0666667+00:00

Microsoft has put out a notice on the admin center for this - caused by an Intel Display Driver:

https://admin.microsoft.com/Adminportal/Home#/servicehealth/:/alerts/TM1134507
Uday Kumar 0 Reputation points

2025-08-28T12:31:48.66+00:00

We are facing the same issue but the display on laptop goes black and the extended display is fine. Installing the latest version of teams from teams.microsoft.com fixed the issue for me. I have pushed it to our org and it’s all fine now. We use Lenovo X1s.
Paulo /PT 0 Reputation points

2025-08-29T00:36:43.8266667+00:00

Hi,

Same issue here in Portugal, the solution was replace the IntelGraphicDriver to old version 6790.

Lenovo T14 Gen5
Jagdeep Mane 0 Reputation points

2025-08-29T07:01:55.8+00:00

We have checked with the Lenovo team regarding the issue. As per their suggestion, we have uninstalled the previous display driver and installed the latest version — 7026 Intel Graphics Driver. We will now monitor the system to observe if the issue persists.

https://www.intel.com/content/www/us/en/download/785597/863047/intel-arc-iris-xe-graphics-windows.html

Answer 1

Allison-H 1,020 Microsoft External Staff Moderator

Hi @Amine Yahia

Welcome to Microsoft Q&A forum

To better understand, may I confirm whether the issue occur on Teams app or Teams for web?

Regarding your situation, I suggest you try some basic troubleshooting steps:

1.Clear Teams Cache:

-Close Microsoft Teams completely (right-click the Teams icon in the system tray and select "Quit").

-Press Windows + R, type %appdata%\Microsoft\Teams, and press Enter.

-Delete the contents of the Cache, blob_storage, databases, and temp folders (do not delete the folders themselves).

-Restart Teams and test a call to check if the issue persists.

2.Run Program Compatibility Troubleshooter:

-Right-click the Teams desktop icon and select "Troubleshoot compatibility."

-Choose "Try recommended settings" and follow the prompts.

-Test Teams after applying the settings. If the issue remains, run the troubleshooter again and select the second option to continue troubleshooting.

However, as many people in your organization are affected by this issue, Microsoft’s support team will need to step in. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

Please contact your 365 Global Admin to do:   

-Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.   

-Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.  

Additionally, to effectively escalate the Microsoft Teams blank screen issue to Microsoft Support, please collect Teams client diagnostic logs by following:

-Open Microsoft Teams.

-Press Ctrl + Alt + Shift + 1 (Windows) while Teams is running. This automatically generates and downloads a diagnostic log file to the user’s Downloads folder

-Collect logs from at least 3–5 affected users to show the issue’s scope.

(Visiting for more information: Collect log files for monitoring and troubleshooting in Teams - Microsoft Teams | Microsoft Learn )

Due to this issue affects more than 50+ users, I recommend you ask your Global Admin in your organization to report issue via Service Health in Microsoft 365 Admin Center

User's image

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Amine Yahia 105 Reputation points

2025-08-20T06:36:52.92+00:00

Hi @Allison-H

Thank you very much for your detailed and helpful response — I really appreciate your support!

Just to add some context: In our organization, we are primarily using Lenovo ThinkPad laptops, specifically Gen 3 and Gen 5 models. Also, we are not using the classic version of Microsoft Teams, but the new Teams (New Teams), which might be relevant in this case.

Since this issue is affecting more than 50 users, we will follow your recommendation and ask our Microsoft 365 Global Admin to open a service request with Microsoft Support. We'll also collect diagnostic logs from several affected users as suggested.

Thanks again for your assistance!

Best regards,
Amine Yahia
Yi Wan Kong 25 Reputation points

2025-08-20T17:06:34.08+00:00
Thank you for the update and for sharing your experience with the new Intel driver version 32.0.101.6987. It's encouraging to hear that this driver has mitigated the black screen and freezing issues, although there are still some performance concerns.

For those experiencing similar issues, I recommend trying the following steps:

Update to the Latest Intel Graphics Driver:

Download the latest driver directly from Intel's website: Intel Arc & Iris Xe Graphics Windows Driver.

Follow the installation instructions provided on the Intel site.

Monitor System Performance:

Use the Lenovo Vantage app to keep your system updated and monitor its health. You can download it here.

Check Event Viewer:

Continue to monitor the Event Viewer for any critical errors or warnings that might provide further insight into the issue.

We appreciate your patience and cooperation as we work to resolve this issue. Please keep us updated on your testing results, and feel free to reach out if you need further assistance.

I found this on Lenovo Community. Has anyone try this?
TK Kramer 30 Reputation points

2025-08-21T13:34:27.9033333+00:00

I would like to share with this group that we had found the above same info as @Yi Wan Kong and deployed to all our devices that had that issue. So far, no one has experienced like issues after updating from 32.0.101.6913 to 32.0.101.6987. I would strongly recommend doing so if you have not yet.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Fouad Chahin 0 Reputation points

2025-08-21T21:55:18.45+00:00

|Some users may see a blank screen
during meetings and calls from the Microsoft Teams desktop version
ID: TM1134507
Issue type: Advisory

Status
Service Degradation

Impacted
services
Microsoft Teams

Details
Title: Some users may see a blank
screen during meetings and calls from the Microsoft Teams desktop version

User impact: Users may see a blank screen during meetings and calls from
the Microsoft Teams desktop version.

More info: This issue is limited to users who are on devices that
leverage certain versions of Intel driver 32.0.101.69xx (including but
not limited to, 32.0.101.6913, 32.0.101.6987, and 32.0.101.6989).
Impacted users may see that Microsoft Teams freezes for some time, and
then it automatically recovers. For those that need immediate
remediation, our telemetry indicates that version 32.0.101.6790 of the
Intel driver reproduces this issue the least.

Affected users can use the Microsoft Teams web app as a workaround until
this issue is addressed.

Current status: We're continuing to wait for confirmation to see if
reverting to the last known healthy Microsoft Teams desktop has resolved
the isolated version driver issue. This evaluation will help determine if
the reversion is a viable solution for mitigating impact across all
affected users. Additionally, we've requested diagnostic logs from
selected users to aid in identifying the root cause and developing a
permanent fix.

Scope of impact: This issue may potentially affect any user that's on
devices that leverage certain versions of Intel driver 32.0.101.69xx
(including 32.0.101.6913, 32.0.101.6987, 32.0.101.6989).

Start time: Monday, August 11, 2025, at 7:30 AM UTC

Root cause: An update by one of our third-party partners has introduced a
driver version configuration issue that is believed to be resulting in
impact.

Next update by: Friday, August 22, 2025, at 12:00 AM UTC

Is this
message helpful?|Some users may see a blank screen
during meetings and calls from the Microsoft Teams desktop version
ID: TM1134507
Issue type: Advisory|Some users may see a blank screen
during meetings and calls from the Microsoft Teams desktop version
ID: TM1134507
Issue type: Advisory||Status
Service Degradation|Status
Service Degradation||Impacted
services
Microsoft Teams|Impacted
services
Microsoft Teams||Details
Title: Some users may see a blank
screen during meetings and calls from the Microsoft Teams desktop version

User impact: Users may see a blank screen during meetings and calls from
the Microsoft Teams desktop version.

More info: This issue is limited to users who are on devices that
leverage certain versions of Intel driver 32.0.101.69xx (including but
not limited to, 32.0.101.6913, 32.0.101.6987, and 32.0.101.6989).
Impacted users may see that Microsoft Teams freezes for some time, and
then it automatically recovers. For those that need immediate
remediation, our telemetry indicates that version 32.0.101.6790 of the
Intel driver reproduces this issue the least.

Affected users can use the Microsoft Teams web app as a workaround until
this issue is addressed.

Current status: We're continuing to wait for confirmation to see if
reverting to the last known healthy Microsoft Teams desktop has resolved
the isolated version driver issue. This evaluation will help determine if
the reversion is a viable solution for mitigating impact across all
affected users. Additionally, we've requested diagnostic logs from
selected users to aid in identifying the root cause and developing a
permanent fix.

Scope of impact: This issue may potentially affect any user that's on
devices that leverage certain versions of Intel driver 32.0.101.69xx
(including 32.0.101.6913, 32.0.101.6987, 32.0.101.6989).

Start time: Monday, August 11, 2025, at 7:30 AM UTC

Root cause: An update by one of our third-party partners has introduced a
driver version configuration issue that is believed to be resulting in
impact.

Next update by: Friday, August 22, 2025, at 12:00 AM UTC|Details
Title: Some users may see a blank
screen during meetings and calls from the Microsoft Teams desktop version

User impact: Users may see a blank screen during meetings and calls from
the Microsoft Teams desktop version.

More info: This issue is limited to users who are on devices that
leverage certain versions of Intel driver 32.0.101.69xx (including but
not limited to, 32.0.101.6913, 32.0.101.6987, and 32.0.101.6989).
Impacted users may see that Microsoft Teams freezes for some time, and
then it automatically recovers. For those that need immediate
remediation, our telemetry indicates that version 32.0.101.6790 of the
Intel driver reproduces this issue the least.

Affected users can use the Microsoft Teams web app as a workaround until
this issue is addressed.

Current status: We're continuing to wait for confirmation to see if
reverting to the last known healthy Microsoft Teams desktop has resolved
the isolated version driver issue. This evaluation will help determine if
the reversion is a viable solution for mitigating impact across all
affected users. Additionally, we've requested diagnostic logs from
selected users to aid in identifying the root cause and developing a
permanent fix.

Scope of impact: This issue may potentially affect any user that's on
devices that leverage certain versions of Intel driver 32.0.101.69xx
(including 32.0.101.6913, 32.0.101.6987, 32.0.101.6989).

Start time: Monday, August 11, 2025, at 7:30 AM UTC

Root cause: An update by one of our third-party partners has introduced a
driver version configuration issue that is believed to be resulting in
impact.

Next update by: Friday, August 22, 2025, at 12:00 AM UTC||Is this
message helpful?|Is this
message helpful?|| | -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | -------- | |Some users may see a blank screen
during meetings and calls from the Microsoft Teams desktop version
ID: TM1134507
Issue type: AdvisorySome users may see a blank screen
during meetings and calls from the Microsoft Teams desktop version
ID: TM1134507
Issue type: Advisory Some users may see a blank screen
during meetings and calls from the Microsoft Teams desktop version
ID: TM1134507
Issue type: Advisory Some users may see a blank screen during meetings and calls from the Microsoft Teams desktop version ID: TM1134507 Issue type: Advisory Status
Service DegradationStatus
Service Degradation Status
Service Degradation Status Service Degradation Impacted
services
Microsoft TeamsImpacted
services
Microsoft Teams Impacted
services
Microsoft Teams Impacted services Microsoft Teams Details
Title: Some users may see a blank
screen during meetings and calls from the Microsoft Teams desktop version

User impact: Users may see a blank screen during meetings and calls from
the Microsoft Teams desktop version.

More info: This issue is limited to users who are on devices that
leverage certain versions of Intel driver 32.0.101.69xx (including but
not limited to, 32.0.101.6913, 32.0.101.6987, and 32.0.101.6989).
Impacted users may see that Microsoft Teams freezes for some time, and
then it automatically recovers. For those that need immediate
remediation, our telemetry indicates that version 32.0.101.6790 of the
Intel driver reproduces this issue the least.

Affected users can use the Microsoft Teams web app as a workaround until
this issue is addressed.

Current status: We're continuing to wait for confirmation to see if
reverting to the last known healthy Microsoft Teams desktop has resolved
the isolated version driver issue. This evaluation will help determine if
the reversion is a viable solution for mitigating impact across all
affected users. Additionally, we've requested diagnostic logs from
selected users to aid in identifying the root cause and developing a
permanent fix.

Scope of impact: This issue may potentially affect any user that's on
devices that leverage certain versions of Intel driver 32.0.101.69xx
(including 32.0.101.6913, 32.0.101.6987, 32.0.101.6989).

Start time: Monday, August 11, 2025, at 7:30 AM UTC

Root cause: An update by one of our third-party partners has introduced a
driver version configuration issue that is believed to be resulting in
impact.

Next update by: Friday, August 22, 2025, at 12:00 AM UTCDetails
Title: Some users may see a blank
screen during meetings and calls from the Microsoft Teams desktop version

User impact: Users may see a blank screen during meetings and calls from
the Microsoft Teams desktop version.

More info: This issue is limited to users who are on devices that
leverage certain versions of Intel driver 32.0.101.69xx (including but
not limited to, 32.0.101.6913, 32.0.101.6987, and 32.0.101.6989).
Impacted users may see that Microsoft Teams freezes for some time, and
then it automatically recovers. For those that need immediate
remediation, our telemetry indicates that version 32.0.101.6790 of the
Intel driver reproduces this issue the least.

Affected users can use the Microsoft Teams web app as a workaround until
this issue is addressed.

Current status: We're continuing to wait for confirmation to see if
reverting to the last known healthy Microsoft Teams desktop has resolved
the isolated version driver issue. This evaluation will help determine if
the reversion is a viable solution for mitigating impact across all
affected users. Additionally, we've requested diagnostic logs from
selected users to aid in identifying the root cause and developing a
permanent fix.

Scope of impact: This issue may potentially affect any user that's on
devices that leverage certain versions of Intel driver 32.0.101.69xx
(including 32.0.101.6913, 32.0.101.6987, 32.0.101.6989).

Start time: Monday, August 11, 2025, at 7:30 AM UTC

Root cause: An update by one of our third-party partners has introduced a
driver version configuration issue that is believed to be resulting in
impact.

Next update by: Friday, August 22, 2025, at 12:00 AM UTC Details
Title: Some users may see a blank
screen during meetings and calls from the Microsoft Teams desktop version

User impact: Users may see a blank screen during meetings and calls from
the Microsoft Teams desktop version.

More info: This issue is limited to users who are on devices that
leverage certain versions of Intel driver 32.0.101.69xx (including but
not limited to, 32.0.101.6913, 32.0.101.6987, and 32.0.101.6989).
Impacted users may see that Microsoft Teams freezes for some time, and
then it automatically recovers. For those that need immediate
remediation, our telemetry indicates that version 32.0.101.6790 of the
Intel driver reproduces this issue the least.

Affected users can use the Microsoft Teams web app as a workaround until
this issue is addressed.

Current status: We're continuing to wait for confirmation to see if
reverting to the last known healthy Microsoft Teams desktop has resolved
the isolated version driver issue. This evaluation will help determine if
the reversion is a viable solution for mitigating impact across all
affected users. Additionally, we've requested diagnostic logs from
selected users to aid in identifying the root cause and developing a
permanent fix.

Scope of impact: This issue may potentially affect any user that's on
devices that leverage certain versions of Intel driver 32.0.101.69xx
(including 32.0.101.6913, 32.0.101.6987, 32.0.101.6989).

Start time: Monday, August 11, 2025, at 7:30 AM UTC

Root cause: An update by one of our third-party partners has introduced a
driver version configuration issue that is believed to be resulting in
impact.

Next update by: Friday, August 22, 2025, at 12:00 AM UTC Details Title: Some users may see a blank screen during meetings and calls from the Microsoft Teams desktop version User impact: Users may see a blank screen during meetings and calls from the Microsoft Teams desktop version. More info: This issue is limited to users who are on devices that leverage certain versions of Intel driver 32.0.101.69xx (including but not limited to, 32.0.101.6913, 32.0.101.6987, and 32.0.101.6989). Impacted users may see that Microsoft Teams freezes for some time, and then it automatically recovers. For those that need immediate remediation, our telemetry indicates that version 32.0.101.6790 of the Intel driver reproduces this issue the least. Affected users can use the Microsoft Teams web app as a workaround until this issue is addressed. Current status: We're continuing to wait for confirmation to see if reverting to the last known healthy Microsoft Teams desktop has resolved the isolated version driver issue. This evaluation will help determine if the reversion is a viable solution for mitigating impact across all affected users. Additionally, we've requested diagnostic logs from selected users to aid in identifying the root cause and developing a permanent fix. Scope of impact: This issue may potentially affect any user that's on devices that leverage certain versions of Intel driver 32.0.101.69xx (including 32.0.101.6913, 32.0.101.6987, 32.0.101.6989). Start time: Monday, August 11, 2025, at 7:30 AM UTC Root cause: An update by one of our third-party partners has introduced a driver version configuration issue that is believed to be resulting in impact. Next update by: Friday, August 22, 2025, at 12:00 AM UTC |

Answer 2

Amine Yahia 105

Hi @Allison-H

Thank you very much for your detailed and helpful response — I really appreciate your support!

Just to add some context: In our organization, we are primarily using Lenovo ThinkPad laptops, specifically Gen 3 and Gen 5 models. Also, we are not using the classic version of Microsoft Teams, but the new Teams (New Teams), which might be relevant in this case.

Since this issue is affecting more than 50 users, we will follow your recommendation and ask our Microsoft 365 Global Admin to open a service request with Microsoft Support. We'll also collect diagnostic logs from several affected users as suggested.

Thanks again for your assistance!

Best regards
Amine Yahia

Brian Jones 16 Reputation points

2025-08-20T09:14:08.69+00:00

Hi Amine,

I am seeing several users having this problem too, and they are all on new Lenovo laptops. I am noticing that they all seem to be on Co-Pilot+ capable machines (Intel Ultra chips) and have "Teams Studio" installed. Can you confirm if this is the case for your users?
Amine Yahia 105 Reputation points

2025-08-20T13:24:51.08+00:00

Hi Brian,

Thanks for the info.

Yes, I can confirm that our users are also on new Lenovo laptops equipped with Intel Ultra processors, and they have Teams Studio installed. It seems consistent with what you’re seeing.

Let me know if there’s any other information you need.

Best regards
Amine
TK Kramer 30 Reputation points

2025-08-20T14:21:42.39+00:00

@Allison-H, do you have any other recommendations or findings since this original report? This seems to be a quite larger issue.
Yi Wan Kong 25 Reputation points

2025-08-20T16:44:04.9333333+00:00

Wondering has this issue has resolved or any work around? We have the same problem and our work nature is highly relying on Teams meeting... Thank you for any advice
Tom Crevier 0 Reputation points

2025-08-20T16:51:19.3833333+00:00

@Yi Wan Kong Have the user press control-shift-window-b. This will restart the graphics subsystem and seems to have worked once for me.

Answer 3

Deleted

This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Comments have been turned off. Learn more

Answer 4

Jagdeep Mane 0

Rollback the display drivers or uninstalled the same and update for windows updates as well optional updates.

Answer 5

Kumar, Rahul 0

Is this issue has been resolved yet?

Bert Mittelstedt 0 Reputation points

2025-08-28T09:44:52.1633333+00:00

For us it was solved with the newest drivers from Intel with version number 32.0.101.7028.

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Share via

Teams Screen goes blank when in calls - Impacted users in our organisation more than 50+

We have checked with the Lenovo team regarding the issue. As per their suggestion, we have uninstalled the previous display driver and installed the latest version — 7026 Intel Graphics Driver. We will now monitor the system to observe if the issue persists.

6 answers

Your answer