Can't select multiple photos in One Drive

Having the same issue. I found that Left Click and Drag across the photos you want works. Slower and tedious for a lot of photos though.

Hi Sam,

Thanks for letting me know what’s going on with OneDrive. I totally get how annoying it is when something that used to work perfectly like selecting multiple photos suddenly stops behaving the way it should. You’ve already done a great job trying to troubleshoot it, so let’s build on that and get things working again.

Try These Quick Fixes

Clear Chrome’s Cache and Cookies

Go to chrome://settings/clearBrowserData

Select Cookies and Cached images/files, then click Clear data

Restart Chrome and check OneDrive again.

Disable Extensions Temporarily

Some browser extensions (like ad blockers) can mess with OneDrive’s interface.

Visit chrome://extensions/ and turn them off for now.

Refresh OneDrive and test photo selection.

Use Incognito Mode

Open a new incognito window (Ctrl + Shift + N)

Log into OneDrive and try selecting multiple photos.

Try Microsoft Edge

OneDrive tends to work more smoothly in Edge, so it’s worth a quick test there.

Zoom Out Slightly

Press Ctrl + - to zoom out a bit. Some users found this helps the selection circles behave normally again.

Sign Out and Back In

Click your profile icon in OneDrive > Sign out

Close the browser, reopen it, and sign back in.

Let me know if any of these steps help or if you’d like me to check for service advisories or help escalate the issue. I’ve got your back!

Thanks for checking in! That’s a really common question, and I’m glad you asked.

So here’s the Answer: your PIN and your Microsoft account password are actually two different things.

The PIN is something you set up just for signing into your device. It’s stored locally and is meant to be quick and secure.

Your Microsoft password is what you use to sign into services like OneDrive, Outlook, and your Microsoft account online.

If OneDrive is asking for your PIN, it’s likely trying to verify your identity through Windows Hello. But if you’re signing in through the browser (like Edge or Chrome), it should be asking for your Microsoft account password instead.

What You Can Try

Double-check your Microsoft password

Head to https://account.microsoft.com and try signing in there to confirm it’s working.

Reset your password if needed

Go to https://account.live.com/password/reset and follow the steps.

Use the password for OneDrive web

When signing into OneDrive in the browser, ignore the PIN prompt and use your Microsoft account password.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. Let me know if you want help resetting your password or checking your account settings. I’m here to help however you need Thank you!

I can hold down the Ctrl key and select multiple photos at onedrive.com. I'm using the Edge browser. Try clearing your cookies in your Chrome browser.

Edge on Win11. As of today, I cannot select more than one image in Onedrive. I've cleared my cache, closed my browser, logged out and back in.