Bookings is setting up start times at 6:30am and not the times I put in

Hi @Baker, Martin,   

I hope you're having a good day so far. 

I'm reaching out again to follow up on your issue and check if everything has been resolved. My goal is to ensure your experience remains smooth and hassle-free. If you're still encountering any problems or have run into new challenges, please let me know which steps you're currently stuck on and happy to provide further help whenever you need it.  

If you have any further questions, feel free to tag me in your reply so I can assist you directly. 

Looking forward to your update.

Hello,

I am experiencing the same problem described above. I've followed all the steps provided but I'm still seeing appointments as early as 4am. What other steps can I take?

Thank you.

Hi @Baker, Martin, 

Good day to you! Welcome to Microsoft Q&A forum. 

Thank you for reaching out. I understand you're experiencing an issue where Microsoft Bookings is allowing appointments as early as 6:30 AM, even though you've set your availability to begin at 9:30 AM. I’d be happy to help clarify and guide you through troubleshooting this. 

Are you able to check the following workaround using the desktop app or web version of Microsoft Bookings? Because these settings can only be configured through the web interface or desktop app, not via mobile. 

Microsoft Bookings pulls availability from several layers of settings, and a mismatch in any of these can cause unexpected time slots to appear: 

1. Time zone mismatch 

Bookings uses time zone settings from both your Booking page and your Outlook calendar. If these don’t match, it can cause incorrect time slots to appear. 

• Go to Microsoft Bookings > Booking Page 
• Expand Region and time zone settings 
• Ensure the Current time zone matches your Outlook calendar’s time zone 

Set Bookings language and time zones 

2. Service-Specific availability overrides 

Each service in Bookings can have its own availability settings that override your general business hours. 

• Go to Services > Edit Service 
• Scroll to Availability 
• Make sure it’s set to “Bookable when staff are free” or that custom hours match your intended schedule 

Configure service availability 

3. Staff calendar conflicts 

Bookings may allow bookings based on your Outlook calendar’s availability. If your calendar shows early hours as “Free,” Bookings may consider them bookable. 

• Go to Staff > Edit Staff Member 
• Uncheck “Events on Office calendar affect availability” to test if this resolves the issue 

4. “Always Show Time Slots in Business Time Zone” setting 

This setting affects how time slots are displayed to customers. If disabled, customers may see and book times based on their own time zone. 

• Go to Booking Page Settings 
• Try unchecking “Always show time slots in business time zone” and test again 

I hope this message finds you well and if there’s anything else I can help with, just let me know. I’m happy to help.    

Wishing you a great day. 

Hi @Baker, Martin,  

Hope things are running smoothly on your end. 

Following up on the support thread we've been working on. I hope the information I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help. 

We want to make sure everything is working as expected and that your experience remains uninterrupted. 

Thank you for your patience and understanding throughout the troubleshooting process.  

I look forward to hearing from you soon.