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Hi, thank you for reaching out. I’m happy to help.
Have you already tried the steps below?
Quick note: Before starting this process, please remove all unnecessary external devices connected to your PC to avoid interference.
- If your PC is on, turn it off by holding and pressing the power button for 5-10 seconds.
- Turn on your PC normally. When you see the spinning circle, hold down the power button for about 10 seconds.
- Repeat this process three times. This will take you to the recovery menu.
Click Troubleshoot > Reset This PC.