Forced Migration not working

Hi @Jenni B,

Thank you for reaching out and sharing your experience with us. I understand how frustrating it can be not being able to access your saved passwords after the forced migration.

Here are a few steps you can try:

1. Check your account sign-in
   • Please make sure you’re signed in with the same Microsoft Account (personal or work/school) that was previously used to store your passwords.
2. Verify Sync settings
   • In Microsoft Edge, go to Settings > Profiles > Sync and ensure that Passwords are enabled.
   • If they already are, try turning Sync off, sign out, sign back in, and then enable Sync again.
3. Check the Microsoft Password Manager
   • Your passwords may have been migrated to Microsoft’s Password Manager.
   • You can review them here: Microsoft Password.
4. Clear cache and restart
   • Sometimes the data doesn’t load correctly until the browser cache is refreshed.
   • Clearing cache/cookies and restarting Edge may help.
5. Update Edge
   • Go to Settings > About Microsoft Edge to make sure you’re running the latest version.

If you’ve gone through these steps and still don’t see your passwords, I recommend contacting Microsoft Support directly so they can investigate your account migration details:
Official Microsoft Support

Hope this helps, and please let us know if you’re able to get your passwords back after trying the above.

Hello Jenni B,

Thank you for reaching out to Microsoft Q&A and informed us about the issue. I understand that after the migration you're not able to view/access your password, in order to tackle this issue please follow these methods:

1. Force a manual sync:

• Go to edge://settings/profiles > Sync > Enable Passwords > Sign out then log back in

2. Restore Password from Local Backup:

• Go to edge://settings/profiles > Passwords > Check under Saved passwords, if visible, export immediately.

3. Check Credential Manager:

• Search Credential Manager in the Windows search box > Web credentials > Look for entries like Microsoft Edge or edge:// > then click Show and input your Windows login password to view the saved passwords

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