Thanks so much for reaching out! I totally understand how frustrating this must be, especially when you're setting up a brand-new Mac and just want everything to work perfectly. I’m really happy to help you get this figured out.
The error message "Your organization’s license does not allow access to Outlook for Mac" means that the Microsoft 365 license assigned to your company email account is set up for web-only access to Outlook. It doesn't include the desktop app you're trying to use.
This means that purchasing a personal Microsoft 365 Basic subscription won’t solve the issue. That plan also only grants access to the web versions of Office apps, not the full desktop applications like Outlook for Mac.
To use the Outlook desktop app on your Mac with your company email, your account needs to be on a Microsoft 365 plan that includes the desktop apps. The most common and suitable plan for this is Microsoft 365 Business Standard.
You have a couple of wonderful options to resolve this:
- The most straightforward solution is to contact your company's IT department or Microsoft 365 administrator. They can upgrade your license to Microsoft 365 Business Standard, which will give you the access you need.
- Alternatively, you could purchase a personal license such as Microsoft 365 Personal. Once Outlook for Mac is activated using that license, you can then add your company email account, even if that account itself doesn’t include desktop access.
For more details on how this licensing works, you can check out Microsoft's official support article: How licensing and access works in Outlook for Mac.
I hope this helps you get up and running on your new Mac! Please don’t hesitate to reach out if you have any more questions. I'm happy to assist.
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