We are facing a pixelate & screen blur error during the teams call for few users, how to fix the problem?

Dear @Gunti, Shiva Krishna,

Good day! Welcome to Q&A forum! 

To understand the situation better, could you confirm the following information: 

• How long has this issue been going on? Is the issue happening in all calls or only with specific participants? 
• What account are they using, personal accounts (@hotmail.com, @outlook.com, @gmail.com) or organizational accounts? 
• Were there any recent updates/changes to Teams or the devices of the affected users before the issue started? 
• Does resizing the Teams window or restarting the app temporarily fix the issue? 
• Does the problem occur during screen sharing, video calls, or both? 
• What version of Teams are they using? Are they using Teams via the desktop app, web browser, or mobile app? Does the error only happen on 1 platform (desktop only) or on the web and mobile as well? 
• Are they using integrated or external webcams? 

If possible, could you please provide a screenshot of the error so I could have a visual reference? That would be very helpful! 

In the meantime, kindly try the following suggestions to check what might have caused the issue: 

• Test the camera in other apps like: Camera app, Zoom, Google Meet to see if it works properly 
• Update Teams to the latest version 
• Quit Teams completely and restart the devices 
• Clear Teams cache: Clear the Teams client cache - Microsoft Teams | Microsoft Learn 
• Check Network connectivity: Please ensure you have a stable internet connection before joining the Teams call
• Make a test call in Teams: Go to Settings in Teams > Devices > Make a test call to check if it's working well there 
  • 

If you’re able to share a bit more about your situation, I might be able to suggest some helpful next steps. Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going!

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