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Currency is fixed to USD during account creation, unable to select JPY

△▼△▽ 20 Reputation points
2025-08-20T07:12:03.52+00:00

Hello,

I'm trying to create a new Microsoft Advertising account in Japan, but the currency is automatically set to USD and I can't change it to Japanese Yen (JPY).

Here is what I've already checked:

  • My Microsoft account country/region is set to Japan.
  • The business location is set to Japan.
  • The language setting is Japanese.
  • I selected “To promote this business” as the primary purpose (not as an agency).
  • My IP address is located in Japan.
  • I have tried clearing cache, using incognito mode, and switching browsers.

Despite all this, the currency remains locked to USD during account creation.

Could someone please help me understand why this is happening, and how I can create an account with JPY as the currency?

Thank you in advance for your support.

※I am Japanese and not good at English, so I am asking chatGPT to translate for me. Sorry if some parts are difficult to understand.

Microsoft Advertising | Other
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  1. MS Advertising - Dagmara 150 Reputation points Microsoft External Staff Moderator
    2025-08-20T07:34:02.5433333+00:00

    Hello △▼△▽,

    Thank you for using our Microsoft Advertising Learn Q&A Platform! 

    I understand how frustrating it can be when you're trying to set up your Microsoft Advertising account and realize the currency isn't what you expected. I’d like to share a few important details that might help clarify things:

    Currency Selection Is Final: When creating a new Microsoft Advertising account, it's essential to choose your preferred currency during the setup process. Once the account is created, the currency cannot be changed. If you need to use a different currency, you’ll need to create a separate account specifically for that.

    VPN Users: If you're using a VPN during setup, we recommend turning it off. This helps the system accurately detect your location, which can influence available currency options.

    Steps to Set Up Correctly:

    • Start a new account
    • Enter your business details
    • Select your preferred currency
    • Complete the setup process

    Just a quick note to let you know—we offer support in Japanese, and our team is happy to assist you directly by phone. If you'd like to speak with one of our experts, please visit the following page to get started: https://about.ads.microsoft.com/ja/get-started/contact-expert

    In some cases, even after following all the steps, the currency might still be locked incorrectly. If that’s happening to you, I’d be happy to take a closer look. Please check your private messages so we can investigate further.

    Kind regards, 

    Dagmara | Microsoft Advertising Support Specialist | 800-518-5689

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  1. △▼△▽ 20 Reputation points
    2025-08-21T06:34:37.54+00:00

    Dagmara,

    Thank you for your reply.

    I will consult with my supervisor and try turning off the VPN.

    For your reference, I have attached the current status.

    20250819_bing.pdf

    Thank you for your continued support.

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