Unable to Delete and Re-add on an email account

Hi @Darren Butcher 

Good day! Welcome to Q&A forum! 

Thank you for reaching out and describing the issue you're facing with receiving emails in Outlook.  

To better understand your issue, could you please provide the following information: 

• Are you having a Personal or Work/ School account?  
• If it's a Work/ School account, are you the Admin of your account? 
• What version of Outlook are you currently using? Is it New Outlook or Classic Outlook? 
• What license did you purchase for your account? 
• Can you confirm with the sender whether the email was successfully sent? 
• Is Outlook possibly in Offline Mode? If the "Work Offline" option is enabled, it may prevent Outlook from connecting to the server and receiving new emails. 

To check this, please: 

1. Open Outlook and go to the Send/Receive tab. 
2. Look for the Work Offline option in the Preferences section and ensure it is not selected. 

In the meantime, here are a few steps you can follow to help identify and resolve the issue: 

Check the Junk Folder 

Outlook may have filtered the emails as spam: 

• Click on the Junk folder in the left sidebar. 
• If the expected email is there, right-click it, choose Move > Inbox, and confirm if you'd like to always trust emails from that sender. 

Adjust Email Sorting Options 

• Click on your Inbox. 
• Select Filter > Sort and choose Date to ensure emails are sorted correctly. 

Verify Inbox Storage 

• If your inbox is full, Outlook may not receive new emails. 
• Try deleting unnecessary emails from your Inbox, Junk, or other folders to free up space. 

Review Outlook Rules 

• Go to the File tab > Info > Manage Rules & Alerts. 
• Under Email Rules, check if any rules are redirecting incoming emails to other folders. Disable any that may be affecting your inbox visibility. 

Please try the steps above. I'm looking forward to your updates. I'm happy to help if you have any other concerns. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Hi Phoebe

Thanks for reaching out

• Are you having a Personal or Work/ School account?  New Work set up
• If it's a Work/ School account, are you the Admin of your account? Only person in the business so hopefully It gives me Admin rights
• What version of Outlook are you currently using? Is it New Outlook or Classic Outlook? Outlook on the Web uses the "new" interface
• What license did you purchase for your account? Microsoft 365 Business Basic
• Can you confirm with the sender whether the email was successfully sent? Yes - I am using a separate personal account to test, and can see receipt in my Ionos web account
• Is Outlook possibly in Offline Mode? If the "Work Offline" option is enabled, it may prevent Outlook from connecting to the server and receiving new emails. - As it is a Web based account it will only be Online

Not in Junk

I only have 1 email in from Microsoft 365

Storage not an issue

No Rules set up

Thanks and I look forward to any ideas

Darren

Thanks Phoebe,

So after further investigation, and help also from Co-Pilot, the email address could not be removed as it it the Primary Microsoft account.

After reviewing the Primary account I reviewed the initial Domain set up, realised it was not fully completed, once done this allowed the email to send and receive from IONOS.

Thanks for your help

Darren