Why did my Microsoft subscription expire when I have no outstanding invoice?

Hi @Tetiarahi Mathew, 

Thank you for reaching out to Microsoft Q&A forum and sharing your experience. 

I understand how confusing and inconvenient this experience must be, and I’m here to help clarify what happened and guide you through the next steps. 

To make sure your case is supported to the right team without delay, could you please provide the following via private message? 

1. What is the domain name associated with your Microsoft subscription? 
2. Could you share the invoice number related to the unexpected charge? 
3. What is the support ticket number from your previous interaction with our team? 

This will help us locate your previous interaction and ensure the right specialists review your request.

Once we have these details, we’ll be able to proceed with a thorough review and follow up accordingly. 

Thank you for your patience and cooperation. Your satisfaction is very important to us, and we’ll make sure this is handled as quickly as possible. 

Please let me know which option works best for your situation, and I’ll be happy to guide you further. 

Hi @Tetiarahi Mathew, 

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution. 

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly. 

Thank you very much, and I wish you a great day.  

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.    

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Hi @Tetiarahi Mathew, 

It’s wonderful to hear that your issue has been resolved. Thank you so much for taking the time to share your experience. Contributions like yours are incredibly valuable to the community, and I’m confident that others facing similar challenges will benefit from your insights.

As a moderator, I’ve done my best to support you within the scope of my abilities, and I truly appreciate your patience throughout the process.

To help others quickly understand and find your solution, here’s a brief summary of your post:

• Issue Description: Microsoft subscription expired despite no outstanding invoices. Reactivating it unintentionally created a duplicate license, which was later removed.
• Assessment: The duplicate license led to an unexpected charge, and initial contact with Microsoft Support didn’t result in a timely follow-up.
• Resolution: You were able to reconnect with support, and the issue has now been resolved. The support team confirmed that the current invoice can be disregarded, and no further action is needed.

Your post will serve as a helpful reference for others who may encounter similar issues. If you found this helpful, please consider voting or marking it as a solution to make it easier for others to find.

Thanks again for your thoughtful contribution!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.   Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.